About RIVET:
RIVET is how construction labor gets to work. Rivet's software platform transforms the way contractors manage, plan, schedule, and deploy crews in one unified platform. The RIVET team is passionate about leveraging technology to champion the skilled trades, accelerate digital transformation, and make construction an industry of choice for a new generation entering the workforce.
The Role
As a Software Integrations Technician at RIVET, you will play a critical role in bridging the gap between customer success and technical integration. Reporting to the Manager, Account Services, you'll be responsible for building and refining integrations using RIVET's integration tooling. Your primary focus will be ensuring seamless data integrations from various sources of truth. This role requires a combination of technical expertise and communication skills as you work with both technical and non-technical stakeholders.
In this position, you will dedicate around 70-80% of your time to technical tasks such as SQL querying, configuring databases, and building data connections. The remaining 20-30% will involve participating in customer calls, gathering feedback, and making revisions to integrations as needed. You will not lead these calls but will be an active listener, refining solutions based on contractor feedback and ensuring the final integrations meet their requirements.
As the role evolves, you'll become a key player in managing multiple integration projects simultaneously, overseeing a growing portfolio of integrations, and continually refining RIVET's processes to scale solutions effectively. You will also have the opportunity to represent RIVET in technical communications with both customers and partners, ensuring that all integrations align with security standards and operational goals.
What You'll Do
What You'll Bring
Even Better
Benefits to Help You Bring Your Best Self to Work:
RIVET believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.