Position Title:

Education Peopleware Support Coordinator

Location:

Remote

Salary Range:

$20.00 – $28.00 / hour depending on experience and qualifications

Job Summary:

CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.

Core Responsibilities:

• Learn CIC's products (Infinite Campus and Tableau) and act as a Support Resource for CIC's Customer Help Desk system.

• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.

• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.

• Ensure that less than 10% of total calls are escalated to external resources.

• Handle / resolve after hours support calls as necessary.

Required Skills:

• Degree in Secondary Education, Accounting or equivalent experience required

• 1-2 years of Technical Support experience

• Knowledge of Servers or PC networking

• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

• Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

Bonus Skills and Experience:

• Experience in working with K-12 Education software products