Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

As our Software Support Specialist you will be responsible for providing a positive, colleague-focused support experience through remote communication and administration. You operate with a sense of urgency resolving issues. You thrive in a collaborative team environment and love to solve problems, especially when it comes to navigating system integrations and building efficient processes.

WHAT WE OFFER

Unlimited PTO after 90 days of employment

Paid holidays

Professional development budget

Health, dental and vision insurance

401K (including matching)

Free lunch two days per week

Company parties and volunteering

WHAT YOU’LL DO

Provide L1 and L2 technical support to end-users via phone, email, or video call within a SaaS environment

Install, configure, and maintain computer systems and peripherals

Corporate user and end user account management, including but not limited to email, profiles and roles, account recovery and management, reports and dashboards, etc.

Act as a positive brand ambassador and liaison.

Collaborate with other members of the Operations team to implement new technologies and solutions

Provide training and documentation to end-users as needed

Drive continuous improvement methodology

WHAT WE’RE LOOKING FOR

Experience with ServiceTitan

Ability to solve problems in stressful situations

Ability to explain technical concepts to inexperienced or non-technical users

Exceptional attention to detail

Ability to prioritize multiple objectives and projects

Team player with an entrepreneurial spirit - independent, self-motivated, adaptable, and multi-task in a fast-paced environment

Positive “go-getter” attitude

Ability to think critically and execute tasks accurately and efficiently

OUR CULTURE

Energized, passionate and committed culture that thrives on building community and team

Opportunity to grow with an organization that values employee contributions and hard work

Build and foster meaningful relationships internal and external to the organization

See your work make an impact and enable small business owners to be successful

Start-up vibe & culture designed to develop a rewarding career with growth opportunities

Provide expertise and strategies for future growth of the organization