Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Since 2015, the Solutions Empire brand has been synonymous with clean and healthy air. With operations in over 70 countries worldwide, homeowners across the globe have relied on the EST to get the most out of their household cleaning. Binding dust particles with water, the EST provides 99.9% cleaner breathing air in homes. Solutions Empire LLC in Liverpool, NY , brings this incredible technology of the EST to Central New York as the Center of Excellence in the Northeast region. Developed in 1990, the EST was born out of a need for improved health. One of the co-founders at HYLA, seeing his wife suffer from constant coughing and sneezing caused by dust allergies stirred up during cleaning, sought to make a better machine for air purification and vacuuming. The EST was created as a solution to clean the air while you clean your home.