Job Description
About ProSource Technology Solutions:
ProSource Technology Solutions is a Managed IT and Cloud Service Provider. We support our client’s goals by crafting expert technical solutions to solve complex business problems. From on-premise to the cloud, we provide exceptional service in most areas of IT. Come see how our team of skilled, motivated and knowledgeable staff helps us deliver high-value solutions to our clients. If you are interested in being part of a high-growth, dynamic company gaining valuable experience in a wide breadth of technology and a data center presence that we own and operate, apply today.
Job summary:
ProSource Technology Solutions is looking for a qualified IT Solutions Engineer I to install, analyze and maintain computer systems and networks. This position will have the candidate working both individually through a ticketing system and as a team with senior staff who will assist with escalations and mentor. The ideal candidate will be a highly organized self-starter with strong problem-solving and critical thinking skills. This is not an entry level position.
Core Job Responsibilities:
• Provide end users with consistent quality of customer service and support for
computer/server hardware, software, telephones and various mobile platforms (iOS
& Android)
• Provide first level support on various infrastructure related issues and follow-up
with end user community.
• Assist with projects as instructed.
• Assist with installation, configuration and maintenance of personal computers,
networks, network cabling, printers and other related equipment and systems within
various business environments.
• Provide direction for end users of IT systems using established standards and
best practices in accordance with company policies and procedures
Preferred Qualifications and Skills:
• Microsoft/CompTIA Certifications (A+, MTA)
• Troubleshoot various client issues via remote support technologies and in person
• Configure and troubleshoot a wide array of applications and software
• Knowledgeable with networking fundamentals.
• Knowledgeable with Active Directory to include users, groups and OU’s
• Knowledgeable with Group Policy
• Troubleshoot wireless access points and wireless client connections
• Configure and troubleshoot Windows 10/11 as well as Windows Server 2019 and
• Proxmox experience a plus
• Fortinet experience a plus
• Office 365/Azure experience a plus
• Halo PSA experience is a plus
• Managed Service Provider experience a plus
Additional Requirements
• Manage, track, and enter documentation for scheduled tickets in the queue
• Document all activities related to tickets and any non-client related work
• Self-discipline, great attitude, time management and exceptional customer
service
• Provide support and perform activities relating to current or upcoming projects
• Work within the client’s culture
• Must be able to lift up to 50lbs
Company Benefits:
ProSource provides full company-paid medical insurance with supplemental coverage including vision, dental, LTD and STD for all full-time employees. Additional benefits include paid time off, paid holidays, flexible remote-work options, expense reimbursement, cellular phone stipend, training and certification program and ongoing career pathing and growth opportunities.
Starting Salary:
$55,000 – $60,000
Company Description
ProSource is a Technology solutions provider offering Managed IT, Security and Cloud Services for business. We support our client’s goals by crafting expert technical solutions to solve complex business problems. From on-premise to the cloud, we provide exceptional service in most areas of IT. If you are interested in being part of a high-growth, dynamic company gaining valuable experience in a wide breadth of technology and a data center presence that we own and operate, apply today.
ProSource is a Technology solutions provider offering Managed IT, Security and Cloud Services for business. We support our client’s goals by crafting expert technical solutions to solve complex business problems. From on-premise to the cloud, we provide exceptional service in most areas of IT. If you are interested in being part of a high-growth, dynamic company gaining valuable experience in a wide breadth of technology and a data center presence that we own and operate, apply today.