INSIDE SALES REPRESENTATIVE WITH INDUSTRIAL OR HVAC EXPERIENCE

ORGANIZATIONAL OVERVIEW

ASC ENGINEERED SOLUTIONS is defined by quality—in its products, services and support. With more than 1,500 employees, the company’s portfolio of precision-engineered piping support, valves and connections provides products to more than 4,000 cus­tomers across industries, such as mechanical, industrial, fire protection, oil and gas, and commercial and residential construction. Its portfolio of leading brands includes ABZ Valve®, AFCON®, Anvil®, Anvil EPS, Anvil Services, Basic-PSA, Beck®, Catawissa, Cooplet®, FlexHead®, FPPI®, Gruvlok®, J.B. Smith, Merit®,  North Alabama Pipe, Quadrant®, SCI®, Sharpe®, SlideLOK®, SPF® and SprinkFLEX®. With headquarters in Commerce, CA, and Exeter, NH, ASC also has ISO 9001:2015 certified production facilities in PA, TN, IL, TX, AL, LA, KS, and RI.

BE PART OF A GROWING TEAM! An Inside Salesperson ensures client satisfaction while working in cooperation with outside sales to grow existing customers.  They effectively manage their resources, and work within the policies and procedures of the company.

INCLUDES A $2000 SIGN-ON BONUS! 

JOB DESCRIPTION

• Responsible for answering inbound sales calls from customers and internal staff members in a timely and professional manner.
• Provide quotes to customers in a timely manner.
• Process customer's requests accurately while paying attention to details.
• Answer customer's questions regarding our product and pricing.
• Enter customer orders into computer system while verifying correct pricing.
• Communicates with supervisor and outside sales representatives on customer orders, requirements, problems and concerns, and changes.
• Follows up promptly on all customer requests for information, including tracking and delivery dates, and quotes availability.
• Proactively communicates with customers about any expected delays or issues with the order.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.

Required Skills Required Experience

REQUIRED SKILLS

• Must possess excellent oral and written communication skills.
• Have the ability to work in a team environment, multi-task, and handle a large volume of calls.
• Proficiency in Microsoft Office Applications; Lawson M3 experience a plus.
• High level of customer service skills and experience
• Work requires considerable accuracy and responsibility.

REQUIRED EXPERIENCE

• College Degree preferred.
• 2-3 years of customer service experience.
• Experience in pipe fitting industry a plus.

Primary work days will be Monday through Friday with overt-time as needed.

POSITION INCLUDES COMPETITIVE BASE SALARY WITH QUARTERLY BONUSES AND FULL BENEFIT PACKAGE INCLUDING MEDICAL, DENTAL, VISION, VACATION, AND 401K PLAN.

Essential Duties and Responsibilities:

• In conjunction with department staff, provide a variety of programming options reflective of the BGCB Teen Program, ensuring that teens have the opportunity to participate in activities representative of all BGCB core program areas: arts, education, leadership and life skills, sports, fitness and recreation, and technology. Programming may take the form of daily activities, projects, multi-week programs, and clubs. The Director will also run individual programs, activities, trips, etc.
• Supervise and discipline of members participating in programs and services within the program area as well as throughout the clubhouse as deemed appropriate.
• Manage and oversee BGCB program activity standards as determined each year.
• Develop and implement collaborative programs and events with staff from other clubhouse departments as well as staff from other BGCB clubhouses and community organizations as appropriate.
• Coordinate program partners and consultants who can offer related instruction, support and guidance to members.
• Participate in program/service outcome measurement processes and other evaluations programs including BGCA''s annual evaluation Commitment to Quality.
• Orient, train and supervise department staff as assigned.
• Provide annual performance evaluations for applicable staff in a timely manner.
• Secure, maintain and monitor budget, materials, equipment and other resources belonging to the program area(s). Maintain a clean and safe program area(s).
• Participate in individual and group supervision sessions; participate in professional development opportunities as appropriate.
• Travel between sites and to activities as needed
• Other related duties as specified by the Director of Operations.