GENERAL SUMMARY
The Spa Attendant is responsible for providing quality customer service, maintaining of the facility, and providing a safe, clean, and comfortable environment including outdoor areas if applicable.
CORE SCOPE OF POSITION
- Always ensures the Viejas guest service experience for guests by maintaining the standards.
- Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
- Maintains the cleanliness and order of the facility to include sweeping, mopping, vacuuming, and taking out the trash.
- Restocks all linens in locker rooms and appropriate guest areas.
- Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up.
- Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
- Distributes and places linens in treatment rooms, workout areas, closets, and dispensary.
- Escorts guests to changing areas in a courteous and timely manner.
- Explains the set-up and workings of the locker rooms, bathroom, and shower to guests.
- Performs laundry duties, if applicable, including washing, drying, and folding linen.
- Ensures all areas are clean and replenishes supplies as needed.
- Becomes knowledgeable about the facility and its amenities to effectively communicate with guests.
- Greets every guest with a smile and direct eye contact.
- Informs facility management of any guest or facility issues.
- Reports any incidents or accidents to a member of the management team.
- Ensures that a clean, safe, hazard-free work environment is maintained.
- Adheres to all company and department policies, procedures, and standard operating guidelines.
- Performs other duties as assigned.
STYLE SERVICE COMMITTMENT
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!
INTERACTION
- Always interacts with internal and external guests with a positive attitude and professionalism.
SUPERVISION
- Does not provide supervisions to others.
Required Skills
** KNOWLEDGE AND SKILLS**
- Ability to have conversations with guests so that information that is conveyed is understood.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Energetic, enthusiastic, and motivational.
- Professional manner, discretion, and appearance.
- Strong team player.
- Must be able to keep calm and composed while under pressure.
- Must have an eye for detail.
- Must be flexible to work different shifts, evenings, and holidays.
Required Experience
** EDUCATION/CERTIFICATION**
- High school diploma or General education degree (GED).
EXPERIENCE
- Previous customer service experience, preferably in the hospitality industry.