Spa Attendant

Viejas Casino & Resort

Spa Attendant

Cape Canaveral, FL
Full Time
Paid
  • Responsibilities

    GENERAL SUMMARY

    The Spa Attendant is responsible for providing quality customer service, maintaining of the facility, and providing a safe, clean, and comfortable environment including outdoor areas if applicable.

    CORE SCOPE OF POSITION

    • Ensures the Viejas guest service experience for guests by maintaining the standards at all times.

    • Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.

    • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with guests.

    • Greets each and every guest with a smile and direct eye contact.

    • Informs facility management of any guest or facility issues.

    • Reports any incidents or accidents to a member of the management team.

    • Performs other Duties Assigned.

    • Maintains the cleanliness and order of the facility to include sweeping, mopping, vacuuming, and taking out the trash.

    • Restocks all linens in locker rooms and appropriate guest areas.

    • Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up.

    • Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.

    • Distributes and places linens in treatment rooms, workout areas, closets, and dispensary.

    • Escorts guests to changing areas in a courteous and timely manner.

    • Explains the set-up and workings of the locker rooms, bathroom, and shower to guests.

    • Performs laundry duties, if applicable, including washing, drying, and folding linen.

    • Ensures all areas are clean and replenishes supplies as needed.



    INTERACTION

    • Interacts with internal and external guests with a positive attitude and professionalism at all times.

    SUPERVISION

    • Does not provide supervisions to others.

    EDUCATION/CERTIFICATION

    • High school diploma or General education degree (GED).

    KNOWLEDGE AND SKILLS

    • Ability to have conversations with guests so that information that is conveyed is understood.
    • Efficient, well organized, and able to handle a variety of duties simultaneously.
    • Energetic, enthusiastic and motivational.
    • Professional manner, discretion, and appearance.
    • Strong team player.
    • Must be able to keep calm and composed while under pressure.
    • Must have an eye for detail.
    • Must be flexible to work different shifts, evenings, and holidays.

    Required Skills

    Required Experience

  • Qualifications
    • Proficiency with Microstation and InRoads or OpenRoads software is a must.
    • Excellent verbal and written communication skills.
    • Ability to effectively communicate thoughts and ideas to team members and clients.

    Desired Skills:

    • Proficiency with ProjectWise, AutoCAD, Civil3D, AutoTurn, SignCAD, Synchro.
    • Ability to develop scopes and fees for new projects.