Spa Concierge

O

One Steamboat Place

Spa Concierge

Steamboat Springs, CO
Full Time
Paid
  • Responsibilities

    Our Company:

    Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

    Our Property:

    Steamboat Springs is a Colorado icon, blending the best of luxury and western hospitality in the heart of the picturesque Yampa Valley. The staff here provide our Owners with everything they need to enjoy world-class recreation, dining, shopping, and leisure activities year-round.

    Our Core Values:

    We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

    • Be Authentic
    • Practice Humility
    • Cultivate Teamwork
    • Value Time
    • Be Trustworthy

    Benefits :

    Full-time team members have access to:

    • Bi-weekly pay checks
    • On-site parking
    • Reimbursement assistance on Ski pass / Wellness Recreation
    • PTO
    • 401(k) with company match
    • Holiday Pay
    • Opportunity for gratuities and seasonal Holiday Bonus
    • Medical, Dental, Vision
    • Life and AD&D Insurance
    • STD, LTD
    • Employee Assistance Program (EAP)
    • Local Perks and Benefits

    Summary:

    The ideal candidate will be an experienced professional with a strong desire to deliver optimal customer service and be able to create a spa environment that is comfortable and fulfilling to all owners and guests and endeavor to meet personal, department, and property goals.

    Looking to fill a full time, 10-month position beginning end of November 2024 – Days, Weekends, Holidays.

    Spa Concierge Shift is typically from 9:15 a.m. to 6:30 p.m.

    Essential Functions :

    Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Nothing restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Essential duties and responsibilities may include, but are not limited to, the following:

    • Be yourself and care genuinely about each interaction you have.
    • The Spa Concierge will always use owners/guests names when meeting, answering questions, making deliveries, greeting and assisting owners/guests in anyway.
    • Keep conversations with owners/guests friendly, helpful, and positive. Avoid topics of a personal or controversial nature regarding you, the owner/guest, or anyone.
    • Running multiple programs on two systems, at one time – scheduling software, point of sale, Outlook, Word etc.
    • Adherence to The Spa PACT – Positivity, Absolutely, Confidence in Communication, and Time Management.
    • Learning The Spa, wellness, and retail offerings and consulting with guests to create a customized experience for them while maximizing sales.
    • Accurately book, change and cancel Spa appointments.
    • Maintenance and cleaning of the entire Spa area, lounges, relaxation area, dispensary, motion studio, fitness center and pool as directed.
    • Entering inventory products, logging it, tagging it, and merchandising it in The Spa boutique.
    • Understand and follow all Spa and OSP guidelines including The Spa opening and closing checklist, therapist and room guidelines, and employee handbook.
    • Ability to join/work Spa events such as trunk shows, classes etc.
    • Displays a helpful attitude and is genuinely interested in providing the perfect Spa experience to every guest/owner.
    • Assisting therapists with room set-up and clean-up when needed.
    • Flexibility and adaptability to your work environment.
    • Ability to perform in a team-based environment AND able to work independently to complete tasks.
    • Follow proper channels of communication; communicate clearly with owners/guests, staff, and management.
    • High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
    • Knowledgeable about products, prices, and the duration of each service. Must feel comfortable in receiving all menu treatments to experience and explain treatments to the fullest.
    • Ability to proactively sell products and services. Excellent organizational skills and the ability to pay close attention to detail with minimal supervision.
    • Able and willing to attend all meetings and trainings as required or requested.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

    Education and Experience:

    • Willing to train.

    Required Knowledge, Skills, and Abilities:

    Knowledge of:

    • Excellent written and oral communication skills.
    • Excellent customer service skills.

    Skilled in:

    • In all situations demonstrate Character, Courtesy, Calm, and Charm.
    • Ability to multi-task while remaining calm and focused.
    • Be versatile, flexible, and willing to work within constantly changing priorities with enthusiasm.
    • Be detail-oriented and have follow through to complete each assigned task.
    • Professional appearance and demeanor.
    • Commitment to excellence and high standards.

    Able to:

    • Be yourself and care genuinely about each interaction you have.
    • Communicate clearly and concisely with co-workers, management, owners, members, and guests.
    • Be professional with co-workers, vendors, and visitors.
    • Learn One Steamboat Place’s different types of owners, guests, and members.
    • Understand and follow written and verbal instructions.
    • Manage priorities and workflow.
    • Always speak and carry yourself in a professional manner in front of our owners, members, and guests.
    • Communicate efficiently with each department and follow each department’s rules and procedures.

    Physical and Mental Abilities:

    The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Must occasionally lift and/or move up to 25 pounds.
    • Must have good personal hygiene and appearance.
    • Must be able to grasp, write, use repetitive motion, listen, and hear.