Benefits:

401(k) matching

Company parties

Dental insurance

Employee discounts

Health insurance

Paid time off

Purpose

The Spa Coordinator is responsible for coordinating the concierge in providing the best customer experience for the guests prior to, during, between and after services. The Spa Coordinator will work closely with therapists and concierge to ensure that each guest is comfortable and on-schedule for their treatment(s). The Spa Coordinator is responsible for conforming to standards set forth in the Team member Handbook and Operations Manual and will strive each day to exceed our guest’s and team member expectations.

Responsibilities

· Answer phones

· Assist General Manager with duties as needed

· Covers duties of Concierge when necessary

· Ensure laundry services are completed daily

· Schedule appointments using computer software. Takes full ownership of appointment book.

· Create monthly concierge schedule

· Fully trains all new concierges and provides continuing education for all concierges.

· Open the drawer every morning

· Print daily schedules

· Maintain organization and appearance of the entire spa

· Escort guests to changing lounge, service areas, etc., when needed

· Provide amenities to guests when needed

· Greet guests

· Confirm appointments

· Prepare and sell gift cards

· Recommend and sell retail products

· Check in new retail products, process purchase orders

· Educate guests on spa services and retail products

· Handle guest discrepancies and guests who are not satisfied with their spa experience

· Perform an opening sweep daily to make sure all opening duties have been completed

· Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards

· Protect THE WOODHOUSE Brand

· Abide by all protocols set forth by THE WOODHOUSE CORPORATION

Work Hours

The Spa Coordinator is expected to work a minimum of 32 hours per week including evening and weekend shifts. Shifts range from 9am-5pm, 12pm-7pm (Monday through Thursday), 9am-5pm, 10am-6pm, 12pm-8pm (Friday through Saturday) and 10am-6pm (on Sundays).

Organizational Relationships

The Spa Coordinator reports directly to the General Manager.

Job Type: Full-time

Hourly: $20.00

Benefits:

401(k) matching

Employee discount

Flexible schedule

Health insurance

Paid time off

Paid training

Schedule:

Day shift

Evening shift

Holidays

Monday to Friday

Weekends

Ability to commute/relocate:

Birmingham, AL 35243: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

Experience:

Spa: 1 year (Preferred)

Leadership: 1 year (Preferred)

Shift availability:

Day Shift (Preferred)

Night Shift (Preferred)

Work Location: In person

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.