Spa Director

Massage Heights - Fort Meyers

Spa Director

Fort Myers, FL
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Our brand purpose is to Elevate the Lives of the People we Touch. At Massage Heights, we believe in the healing power of touch. We believe the work of massage therapists and estheticians truly does change the world one fantastic body at a time. Welcoming newly licensed and seasoned therapists!

    Benefits/Perks

    Professional and Safe Environment

    Flexible Schedules

    Steady Book of Business

    Beautiful Treatment Rooms

    Massage Heights Family Fund

    Paid Training

    Digital Work Environment

    Employee Discounts

    Competitive pay with tips, commission, and bonus opportunities!

    Schedule / Expected Work Hours:

    Must be able to work varied hours, including weekends, evenings, holidays, etc.

    Responsibilities

    Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift

    Recruit, hire, train, develop, and retain top talent

    Effectively create and manage team member schedules to ensure proper execution of daily operations

    Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals

    Effectively manage team member schedules to ensure proper execution of daily operations

    Lead by example, demonstrating the ability to achieve personal as well as team goals

    Dedicate time to work the floor to provide your team with in-the-moment coaching

    Create an environment that is passionate about providing supreme guest service

    Focus on building guest loyalty by consistently following the proven operating system of Massage Heights

    Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand Mission, Core Values, and Strategies

    Plan, prepare, and execute events to promote Massage Heights in your area

    Conduct the necessary marketing activities to drive leads

    Develop partnerships with local businesses in your area

    Qualifications

    Minimum 2 years membership-based service or retail management experience

    Experience managing hourly wage employees

    Self-starter mentality with leadership, organization, communication, and interpersonal skills

    Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful)

    Experience in training, coaching, and conflict resolution

    Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline

    Demonstrate a working knowledge of computers and standard software

    Basic business math skills

    Financial and P&L experience

    Company Overview Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

    Company Values

    Loyal

    Authentic

    Passionate

    Diligent