Job Description

• Greet guest with a positive tone and use of surname (example: Mr. Jackson, Ms. Smith).
• Consistently practice the Claremont Five-Star service standards with each guest.
• Ensure that the guest has a full understanding of the service and is comfortable with the process. Additionally, verifying package components with each guest.
• Interact with guests in a friendly, service oriented manner.
• Accurately input reservation data into computer providing complete client file. Confirm date, times, appointments and 48 hour cancellation policy.
• Respond to guest emails as soon as possible within 24 hours.
• Respond to KIPSUs upon receipt.
• Efficiently retrieve all voice mail messages and return calls within two hours.
• Daily read departmental updates being responsible for all information.
• Inform manager of unsafe equipment, practices or guest reactions.
• Consistently ask each guest if they have a preference of gender for their massage provider.
• Responsible to consistently log in with own individual code.
• Accurately and completely handle all cancellations.
• Arrive for your shift in uniform with name badge looking clean and professional.
• Attend all scheduled staff meetings.
• Promote sales of treatments with a priority to upselling and suggestive selling to the guest.
• Communicate supply needs to appropriate manager in writing.
• Knowledge and ability to process gift certificates including daily balancing accounting procedures.
• Responsible for dusting and organization of workspace and department.
• Problem solving for guests or provider staff in taking care of a service.
• Confirm cancellation policy with each guest
• Ensure all reservations including gift certificate are to be booked with a credit card guarantee.
• In conclusion of the reservation, confirm with each guest appointments and times for each service.
• Ensure each guest is knowledgeable of the spa including use of the sauna, steam, whirlpool, lunch, pool, and fitness as appropriate.
• Answer telephone with proper, courteous identification greeting within three rings.
• Perform department opening and closing procedures.
• Scheduling treatments and packages for guests with accuracy and consistency.
• Handle guest complaints and problem solving as necessary.
• Maintain knowledge of spa services and wellness programs.
• Utilize confident selling skills which include; asking for the sell and overcoming objectives.
• Perform requested duties of spa operations manager as needed.

Hourly Rate: $23.18 Gross per Hour

Qualifications

• Previous experience is an asset
• High school diploma.
• Cashier, computer, hotel/spa experience preferred.
• Two-year customer service related experience required.
• Friendly, energetic, dependable and customer oriented.
• Must be very detail oriented.
• Ability to work with a variety of staff and management in a cooperative manner.
• Skill to handle multiple tasks instantaneously.
• Ability to work with fellow staff members in a close and shared work environment while remaining individually focused on work.

Visa Requirements: Must provide proof of eligibility to work in the United States.

Additional Information

All your information will be kept confidential according to EEO guidelines.