Benefits:

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job Summary

We are seeking a dynamic and experienced Spa Manager to oversee the daily operations of our spa facility. The ideal candidate will ensure exceptional guest experiences, lead a motivated team of professionals, and maintain operational efficiency while achieving financial objectives. This role requires excellent leadership skills, a customer-focused approach, and a strong understanding of spa and wellness trends.

Key Responsibilities

Operations Management

Oversee the daily operations of the spa, including scheduling, inventory management, and cleanliness.

Ensure all treatments, services, and facilities adhere to the highest quality and safety standards.

Maintain compliance with health and safety regulations, licensing, and certifications.

Guest Experience

Develop and implement initiatives to deliver exceptional guest experiences.

Handle guest inquiries, feedback, and complaints in a professional and timely manner.

Continuously evaluate and improve service offerings based on guest feedback and industry trends.

Team Leadership

Recruit, train, and mentor spa staff, including therapists, front desk personnel, and attendants.

Conduct regular performance reviews, set goals, and provide coaching to achieve professional growth.

Foster a positive and collaborative work environment.

Financial Oversight

Manage the spa budget, including expenses, revenue targets, and profit margins.

Monitor and analyze financial performance, adjusting strategies as necessary to meet objectives.

Identify opportunities to grow the business through promotions, packages, and partnerships.

Marketing & Sales

Collaborate with the marketing team to develop and implement effective promotions and campaigns.

Build relationships with local businesses, hotels, and communities to drive customer traffic.

Stay informed about market trends to ensure competitive service offerings.

Qualifications

Education & Experience

Bachelor’s degree in Hospitality, Business Management, or related field (preferred).

Minimum of 3-5 years of experience in spa management or a similar role.

Proven track record of achieving financial goals and delivering exceptional customer service.

Skills & Competencies

Strong leadership and team management skills.

Excellent interpersonal and communication abilities.

Knowledge of spa treatments, wellness trends, and products.

Proficiency in spa management software and basic financial tools.

Ability to handle high-pressure situations with professionalism.

Certifications

Certification in Spa/Wellness Management or related field (preferred).

CPR and First Aid certification (preferred).

Work Environment

Requires flexibility to work evenings, weekends, and holidays as needed.

May involve standing for extended periods and some light physical tasks.

Why Join Us?

At R&R Wellness Spa, we are dedicated to creating a serene and luxurious environment where our guests and team members thrive. Join us to be part of a team passionate about wellness, innovation, and exceptional service.