Job Description

Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:

Responsibilities:

• Consistently offers professional, engaging and friendly service
• Create a welcoming atmosphere for guests during check in and check out.
• Maintain a high level of professionalism in all aspects of job performance.
• Host guests through the facility and familiarize them with the surroundings while explaining the Fairmont Spa story.
• Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells.
• Communicate all changes, cancellations and additions to the Spa Leadership team.
• Promote a safe working environment by adhering to Hotel health and safety standards.
• Process transactions and adjustments daily.
• Accept responsibility for cash drawer and ensure it balances at close of shift.
• Perform any duties and responsibilities as assigned, including check lists.

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous experience is an asset in a salon or spa
• Bilingual is an asset
• Basic computer skills required

Physical Demands

This position requires:

• Constant standing and walking throughout shift

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V