Front Desk Receptionist Job Summary
Wellness Spa is looking for highly motivated, professional and experienced front desk reception staff to join our growing team. In this position, you will be responsible for all front desk duties supporting guests and employees. As the first face our guests see when they enter our establishment, you must be friendly, provide excellent customer service, be welcoming to visitors, quick at handling questions, complaints, and reservations.
Our ideal candidate will have excellent customer service skills, understand the importance of good communication, and have a positive attitude.
Front Desk Duties and Responsibilities
Greet guests with a warm and friendly welcome
Maintain a professional and courteous demeanor towards guests and employees
Ensure all front desk tasks are covered for the duration of shift
Book guest appointments
Encourage guests to book specialty wellness spa treatments
Conduct and handle service and retail sales
Field complaints and address guest concerns
Answer phone inquiries, direct calls and provide basic information
Address complaints and requests with quality customer service
Ensue front desk is covered at all times
Perform other job-related duties as requested
Front Desk Requirements and Qualifications to include but not limited to;
Excellent verbal and written communication skills
Excellent problem solving and troubleshooting skills
Track record in providing high quality customer service
High school diploma or equivalent (GED) required
2+ years of previous experience as a spa front desk or a related role preferred
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
Strict adherence to company philosophy, mission statement, and sales goals
Pass a criminal background check
Benefits and Compensation Include:
Competitive pay
Performance based semiannual pay increases
Complimentary Massage and Facials
Retail discounts
Leadership opportunities with high quality mentoring
If you are interested in becoming part of our fast-growing business, please email your resume to careers@organicoriginsspa.com