Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Training & development

Employee discounts

Job Overview

Hand and Stone of West Seattle is currently seeking a dedicated and enthusiastic Spa Sales Associate to join our team. The ideal candidate will play a crucial role in providing exceptional customer service and ensuring a welcoming environment for our clients. As a Spa Associate, you will be responsible for managing front desk operations, assisting with appointments, and promoting our services to enhance the overall client experience.

We pride ourselves in promoting a culture of respect, accountability, integrity, honesty, and care for both our employees and clients.

Duties

Greet clients warmly upon arrival and provide excellent customer service throughout their visit.

Manage front desk operations, including scheduling appointments, checking clients in and out, and handling inquiries (via phone, email, text or in-person).

Utilize POS and Zenoti software to process transactions and maintain accurate client records.

Promote spa services and products through effective sales techniques.

Maintain cleanliness and organization of the reception area and treatment rooms.

Communicate effectively with team members to ensure smooth operations within the spa.

Handle any client concerns or feedback professionally, ensuring a positive experience.

Other tasks as assigned by the management team

Skills

Strong sales abilities to effectively promote spa services and products (Memberships, packages, enhancements, gift cards).

Strong organizational skills to manage multiple tasks efficiently.

Goal oriented with an outgoing personality to be able to meet personal and business goals.

Effective time management skills to prioritize tasks in a fast-paced environment.

Proficiency in POS systems and spa software for transaction processing (Preferred).

Excellent customer service skills with a focus on client satisfaction.

Ability to work alone or with a team

Ability to work within the guidelines and policies of Hand and Stone

Compensation:·

$19-$20.50 hourly starting rate·

Commission on memberships and retail sales·

1 free massage every other month in addition to discounted massages.

Paid sick time off·

Matching 401K

Join our team as a Spa Associate and contribute to creating an exceptional experience for our clients while growing your skills in a vibrant spa environment!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.