Bilingual First Party Credit Union Collection Agent Needed

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UNIVERSAL FIDELITY, LP

Bilingual First Party Credit Union Collection Agent Needed

Katy, TX
Full Time
Paid
  • Responsibilities

    Universal Fidelity has immediate openings for Bilingual Spanish Speaking Credit Union Collection Agents!

    The position of First Party Loan Resolution Specialist is responsible for providing a high level of customer service while working with our Credit Union members to resolve early-stage delinquencies.

    Essential Job Functions and Accountability

    • Collects on consumer loans that are delinquent, including charge-off loans and negative shares. Accurately gathers facts and notates all collection and communication efforts.
    • Performs all activities related to collecting amounts due on delinquent loans and negative shares in compliance with department work standards, Client policies, procedures, federal and state laws.
    • Educates members on all options available by offering suggestions on how to meet financial obligations and determine a plan of resolution for full cure.
    • Resolve delinquent loan status by performing standard due diligence practices, analyzing member situation, negotiating, and securing acceptable repayment arrangements.
    • Follows-up and monitors delinquent loans/shares to ensure promised arrangements are kept.
    • Meets and/or exceeds monthly collection audits, performance measures and goals.
    • Participates in team meetings and activities and encourages a positive workplace environment.
    • Works as part of a highly productive team to achieve departmental service levels and performance expectations.

    UFLP offers a benefit package that includes medical, dental, vision and more!

    • Full-time opportunities available!
    • _Eligible candidates must be fluent in both Spanish and English. _
    • UFLP will provide continued development after training to ensure your success.
    • You must be dependable, competitive, and motivated to grow!
    • Teller experience is a Plus!
    • Collections experience is a Plus!
    • We are located in Katy, Tx.

    WE HAVE A POSITIVE CAN-DO ATTITUDE AT UFLP – We go above and beyond our role to get things done for our customers and our teammates.

    Apply today if you are serious about building a future with a proven company that values each person and promotes an environment that is positive.