Job Description

The purpose of this job is to provide support and repair coordination for all facility related issues at travel center locations, and to assist manager with the day-to-day operations of the Regional Facility Services department.

• Communicate with Regional Facility Services technicians, facility specialists, and store team members to ensure timely repair of facility issues at company sites in a cost-effective manner
• Coordinate RFS monthly store visits and dispatch work orders
• Follow-up on facility assessments and national projects to ensure project completion
• Coordinate with Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs
• Coordinate emergency equipment requests and dispatch service repairs
• Follow-up on facility assessments and national projects to ensure project completion
• Review workforce management to ensure team members payroll submissions are accurate and escalate discrepancies
• Reconcile RFS purchase card and Home Depot transactions; allocate charges to correct accounting units
• Plan and schedule meetings, conferences, and teleconferences
• Be flexible for calls after hours, holidays and weekends as needed
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Qualifications

• High school diploma or equivalent certificate required
• Associate or Bachelor’s degree in business or related field preferred
• Minimum two years’ administrative or facility maintenance support experience preferred
• Intermediate Microsoft Office skills required with proficient skills in Excel
• Basic knowledge of accounts payable functions and electronic processing
• Basic Salesforce knowledge preferred
• Excellent written and verbal communication skills
• Ability to provide excellent customer service and follow-up
• Ability to prioritize, execute tasks and meet deadlines
• Ability to take initiative and work independently as well as collaborate with other team members and departments
• Strong organizational skills with attention to detail and accuracy
• Willingness to learn and embrace new technologies
• Ability to communicate effectively across all organizational levels
• Ability to adjust to changing circumstances and priorities
• Ability to work in a fast-paced, dynamic environment
• General office work requiring sitting or standing for long periods of time
• Travel required less than 5%

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• Flexible Spending Accounts
• Weekly pay
• 401K match
• Tuition Assistance
• Adoption Assistance
• PTO
• Fuel Discount