Job Description

We are seeking a dynamic Loyalty Specialist with a proven capability in fostering customer retention through strategic loyalty initiatives. In this role, you will support the sales team by developing and distributing effective promotional materials and codes aimed at enhancing customer engagement. You will collaborate closely with the merchandise team to design and implement mobile offers that are innovative and results driven. Additionally, you will lead global loyalty initiatives to strengthen relationships with our valued pro and auto drivers, ensuring continued customer satisfaction and loyalty while enabling measurable results for the business.

• Ideates and supports ad-hoc loyalty strategy projects by translating business insights and ideation into business case recommendations
• Organizes and audits category team mobile offers; ideating on strategy improvements to strategy and ensuring all requests get completed on time
• Tracks and measures the performance of mobile offers; hosting monthly reporting and refinement for offers with merchandising teams
• Supports sales team by providing promo codes and tracking redemptions for fleets, being the face of loyalty and collaborating with sales leaders and fleets
• Audits and organizes sales team loyalty promotional materials to ensure sales team has most up to date information; creating improved training materials

Qualifications

• Bachelor of Arts or Science in business or analytics required
• MBA or Graduate Degree preferred
• Minimum two years’ experience with data visualization and interpretation
• Minimum two years’ experience with loyalty program & digital marketing/promotional data
• Minimum two years’ experience communicating & presenting to key stakeholders & senior leadership

Specialized Knowledge

• Expertise in data visualization best practices required (Excel skills required; Tableau preferred)
• Expertise in presentation skills required
• Knowledge of agile methodologies required

Competencies

• Demonstrated passion for loyalty program management
• Excellent communication skills
• Strong analytical skills with ability to interpret guest behavior and trends to inform strategic decision-making
• Proven ability to manage multiple priorities efficiently
• Proven ability to work as a member of team and influence stakeholders
• Proven ability to take initiative and independently problem-solve

Additional Information

Travel

• Travel less than 10% of time

Physical Requirements & Working Conditions

• General office work requiring sitting or standing for extended periods of time