**__**Since 1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style. Product innovation, quality, value and flexibility are the cornerstones that contribute to our success. This all leads to our mission:
_ “To develop successful partnerships by creating and delivering the best quality, value, product and service every day!”_
The Key Account Coordinator position will act as the key internal contact for all Key Accounts with a primary focus of providing superior customer service and support while constantly looking for new or better ways to improve our service, systems and performance.
Essential Functions:
Critical Responsibilities:
Key Account Order and Compliance Support : Insure that all key account functions are managed to the highest level of customer and company expectations including – customer relationship, receipt of projections and orders, entry into the system, follow-up, tracking of inventory and availability, monitoring communication of order status to and from customers and the pack and hold process. Work closely with purchasing department, sales, customer buyers and logistics personnel in the analysis of inventory levels needed for fulfillment of customer orders.
Sample Requests: Submits requests to the sample department and product development, and obtains approval from product development, follow-up, communication and coordination.
System Set-Up: Product and Customer Data – Manage UPC catalog, QRS catalog, item/account maintenance, data integrity and insure accuracy and timely system up-dates and data set up.
EDI/Compliance: Effectively track and update key account rules, requirements.
Special ticketing requirements : Place ticketing orders, production of tickets and follow-up with placement of supplier purchase order and insure all special instructions are clear to vendors and internal company warehouse staff.
Logistics: Monitor and manage traffic, import/customs, scheduling, bill of lading procedures, incoming and outgoing shipping / tracking, and communication and follow-up. Update packing slips and forward to customers and update documentation. Communicate any deviation of product flow with customer if ship date is at risk.
Routing guide maintenance: Update principal contact, communication, and monitor and communicate changes and requirements to department Manager. Responsible for the orderly maintenance of reporting files, and communication to and from customer. Maintain updated routing guide library.
Communication: Act as principle contact with 3rd party warehouses, if used, to coordinate all activities, information and transactions to insure the accuracy of data integrity, inventory levels and compliance.
Key Tasks :
** Training and Experience** :
Previous, validated experience and proven, working knowledge of EDI systems, UPC compliance, QRS catalog management, and routing guide compliance and maintenance
Skills and Knowledge:
This is a hands-on position for a self starter with a thorough understanding for technology, compliance, operations and data management:
Spring Footwear Corp. is an EEO employer, all employment is contingent upon a successful drug and background screening, as applicable to the job specifications. We administer the Florida Drug Free Workplace program, and as such, employees may be subject to reasonable suspicion drug tests, as ascribed by the Florida law.