About Us:
SquareWorks Consulting is a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional automation solutions and consulting services. Our product suite includes Automate: a NetSuite-native financial automation platform designed to significantly enhance NetSuite's out-of-the-box capabilities. Alongside our innovative products, we offer top tier consulting services, partnering with our clients to ensure successful NetSuite implementations, optimization services, and ongoing support.
We are committed to building long-term partnerships with our customers, aiding their success from the ground up, starting with our team. At SquareWorks Consulting, we are devoted to fostering an environment that enables our employees to achieve professional excellence. We provide ample training and development resources, uphold a diverse and inclusive workplace, offer a fully remote working environment, and ensure a healthy work-life balance, alongside various other wellness benefits and programs.
We will rely on you to:
Manage, with minimal guidance, multiple NetSuite support and software engagements across a wide variety of verticals while simultaneously building client relationships and developing business opportunities for the SquareWorks professional services team.
Responsibilities
Prepare for and run recurring and ad-hoc client meetings and maintain ongoing relationship building activities to ensure client satisfaction and loyalty.
Manage and resolve, via direct implementation of solutions, a wide variety of daily NetSuite support requests. Types of requests handled will include, but will not be limited to:
Troubleshooting of core NetSuite transactions/transactional flows (Order to Cash, Procure to Pay, etc.).
Troubleshooting of existing workflows.
Implementation of simple new functionality; scoping for deployment of more complex functionality.
Assistance with compliance and audit questions.
Creation of new reports and searches, including financial reports.
Modification of existing reports and searches, including financial reports.
Creation of new roles/modification of existing roles.
Execution of basic system administration tasks, such as creation of a new employee record or reset of a user's password.
Document support tickets and related resolutions clearly, consistently, and with sufficient detail to meet compliance and controls requirements.
Assist clients in preparing for bi-annual NetSuite upgrades, including compilation of an associated impact assessment and regression testing scripts.
Provide basic training to clients as needed regarding standard NetSuite functionality. Compile associated written materials (such as end-user guides) as necessary.
Independently execute implementation of SquareWorks's various software bundles and provide ongoing software support. Includes running related client-facing meetings, compiling associated client-facing documentation, and performing basic project management tasks.
We ask that you:
Qualifications:
We require that all SquareWorks team members: