Sr. AV Service Technician

Hybrid opportunity out of Nashville, TN.

Starting at $26 hourly

Position Overview: The Senior Service Technician is responsible for remote service calls for our customers. He/she will trouble shoot, repair, and meet customers’ needs and expectations to repair existing systems.

Primary Essential Job Duties:

• Remotely work with customers to answer and resolve service calls

• Schedule and work with sub-contractors out of state to service customer systems

• Become a subject matter expert on specific gear or a manufacturer line of equipment

• Mentor new service technicians

• Test and troubleshoot installed systems for defects

• Train customers on currently installed projects

• Make basic programming changes on Crestron, Extron, Biamp, QSC, and others

• Perform system software and firmware updates as needed

• Configure AV equipment and control systems as needed, including but not limited to (AMX/Crestron/Extron); DSPs, matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom)

• Maintain information including but not limited to documentation, invoices, service summaries, job hours

• Regular and predictable attendance as scheduled

• Keeping all company equipment in good shape including vehicle assigned

• Work cooperatively with others.

This is not meant to be an exhaustive list. There will be other duties as assigned.

M3s Core Values:

•Teamwork

•Excellence

•Alignment

•Making a difference

M3’s core values define who we are and how we conduct ourselves as we work together to achieve our purpose. They reflect our culture and commitment to honor our longstanding history of excellence while preparing ourselves to compete in the future.

Qualifications

Required Skills and Abilities:

• Excellent communication skills, both verbal and written

• Basic understanding of data network devices/networking

• Advanced Crestron troubleshooting skills

• Working level of knowledge on Cisco VTC systems and WebEx

• Ability to troubleshoot from drawings

• High level of computer skills

• Ability to work without direction

• Talent to take initiative

• Travel not expected to exceed 30%

• Critical thinking with the forethought of the job

Education and Experience

• Valid driver’s license with appropriate driving record

Physical Requirements:

• Ability to sit for long periods of time

• Ability to work on a computer for long periods of time

• Ability to use hand and power tools in a safe and efficient manner

• Ability to bend, squat and kneel

• Ability to lift up to 50 lbs

• Ability to climb ladders

• Ability to pass drug screen and background check