Organizational Expectations

Provides a positive and professional representation of the organization.

Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.

Maintains standards for a clean and quiet patient environment to maintain a positive patient care experience.

Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.

Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.

Participates in ongoing quality improvement activities.

Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.

Complies with organizational and regulatory policies for handling confidential patient information.

Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.

Adheres to professional standards, policies and procedures, federal, state, and local requirements, and/or standards from other accrediting bodies, such as The Joint Commission, Rural Health, and Center for Medicare Services.

As a Studer Partner must have the ability to develop a full understanding of the Studer Group practices and tools and communicate effectively. Must embrace the Studer Philosophy and Principals by conducting him/herself in a professional manner. Will be held accountable for Studer Philosophies and Principles to include:

• Patient Perception
• AIDET
• Daily Huddles

Essential Functions

Customer Services:

• Welcoming patients and visitors.
• Answering and referring inquiries within scope of practice.
• Telephone: Answers telephone, processes call, and document appropriately within medical records. Returns all messages in a timely manner.
• Maintains communication between medical staff, administrative staff, and/or patient/families.

Clinical Services:

• Maintains and updates medical records.
• Appointment Scheduling.
• Facilitates medical requests, to include but not limited to, refill requests, work / school notes, and form completion.
• Scans and uploads patient clinical documents into medical chart.
• Process and coordinates all medical provider orders to include but not limited to, diagnostic, referral, pharmaceutical and surgical services.
• Reviews daily provider schedule and ensure all supplies and medical records are ready for patient and provider encounters.
• Provide comprehensive patient education within scope of practice and as directed by medical provider.
• Provide oversight for the flow of medical oncology clinic including delegation of tasks to Medical Assistants.
• High level of interaction with providers, pharmacy, infusion, laboratory and other departments, ensure labs and other tests are ordered appropriately and timely, and appointments are scheduled appropriately.
• Perform appropriate assessments including but not limited to; medical history updates, medication reconciliation and focused system assessment as needed and document appropriately.
• Identify changes in patient condition by recognizing signs/symptoms of adverse reactions or events. Communicate pertinent information to appropriate provider and document as indicated.
• Provide appropriate follow-up for patients as needed or indicated by the provider.

---

Environmental Services:

• Ensures all equipment in exams and surgical rooms are clean and properly set up.
• Contributes to the overall cleanliness and appearance of personal work space and department.
• Monitors clinical supply levels in exam rooms and stock room and requests when needed.
• Maintains all clinical equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.

Non-Essential Functions/ Marginal Duties

All other duties as assigned

Required Skills

Minimum Education: Graduate of an accredited nursing school

Work Experience: 2 years nursing experience required; 1-2 years oncology nursing experience preferred

Required License/ Certification/Registration: Current Kentucky or Multi-State License. Basic Life Support Certification, OCN Certification preferred but not required

Skills:

• Communication Excellence
• Knowledge and ability to work in accordance with accepted clinical standards
• Ability to work tactfully and effectively with patients, family members, other employees and physicians.
• Administering medications to include injections
• Care and maintenance of vascular access devices
• Collecting lab samples
• Wound care
• Word Processing / Computer
• Strong customer service
• Multi-tasking
• Time Management
• Organization
• Attention to Detail
• Professionalism / Positive Attitude
• Quality Focus
• Adaptability

Required Experience

Minimum Education: Graduate of an accredited nursing school

Work Experience: 2 years nursing experience required; 1-2 years oncology nursing experience preferred

Required License/ Certification/Registration: Current Kentucky or Multi-State License. Basic Life Support Certification, OCN Certification preferred but not required

Skills:

• Communication Excellence
• Knowledge and ability to work in accordance with accepted clinical standards
• Ability to work tactfully and effectively with patients, family members, other employees and physicians.
• Administering medications to include injections
• Care and maintenance of vascular access devices
• Collecting lab samples
• Wound care
• Word Processing / Computer
• Strong customer service
• Multi-tasking
• Time Management
• Organization
• Attention to Detail
• Professionalism / Positive Attitude
• Quality Focus
• Adaptability