Job Description
The Sr. Manager, Entertainment Costuming is responsible for providing support, direction and assistance to the Entertainment Costume Operations and Costume Fabrication teams. This includes overseeing and managing the staff and the day to day costume operations of multiple venues and/or areas as well as the fabrication and repair of costumes. Partner with the Entertainment Production team on the development of new costumes for marquee events, new character development, design intent changes and special projects. Ensure that the condition of all elements is of high quality and that quantity needs are met. Liaison with Intellectual Property holders, vendors and internal partners on all issues related to Entertainment Costuming. Promotes positive guest and employee experiences by ensuring that all areas and aspects of the business are running at the optimum performance level. Ensure that the Universal Studios Hollywood vision, mission & values, and Guest Service Philosophy & Standards are understood and supported across the organization and partners closely with Costume Production.
Job Duties
Cultivate and lead a culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all Team Members.
Oversee the daily operation of the Costume Areas, including managing staff and process/procedures, and providing necessary direction and/or support for Guests, Team Members and operations.
Lead Managers and Supervisors in Entertainment Costuming, including assignment and delegation of tasks, projects and duties and provide expectations, ongoing development and process improvement.
Create, implement and manage an on-going Action Plan to improve and maintain Team Member engagement and satisfaction including training programs, workforce planning, and rewards and recognition programs driving the department’s future success (TSAT).
Oversee and manage labor and non-labor budgets, including reporting variance explanations. Work with senior leadership to adjust budgets (and appropriate tracking documents) based upon operational requirements. Plan and develop operating budget (IOP) and capital expenditures for following fiscal year.
Oversee the operational efficiency and effectiveness of administration, venue/show/shop, area and/or elements. Resolve any issues as they arise and seek opportunities to improve process and procedures collaborating with stakeholders, Team Members, etc. as appropriate.
Provide direction, development and support to supervisors, leads and hourly employees. Communicate feedback and address any and all performance issues, providing recognition, coaching and/or discipline when appropriate and completing employee evaluations annually. Oversee department staffing levels and assist in hiring, training and development of staff.
Monitor and track overall labor/training/non-labor budgets, correct as needed and provide and regular reports/updates to Director/VP. Responsible for order/purchase approvals, tracking and reconciliation. Partner with and support multiple areas, venues and client groups with regards to budgetary issues.
Responsible to ensure an annual updated and accurate SOP/GOP available to all Team Members. Ensure that all compliance training/requirements for appropriate area/element is developed, updated and completed in accordance with annual plan and deadlines.
Establish and maintain effective relationships with other park department leaders and stakeholders.
Oversee and manage costume inventories and request orders as needed.
Have knowledge and maintain all show quality across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s), including Show Quality Team.
Manage the development, creation and installation of new entertainment costumes/projects and events, as needed.
Ensure that collective bargaining agreements are upheld by partnering with Human Resources and Labor Relations in providing input, addressing issues and maintaining positive union relationships. Ensure that discipline is applied in accordance with company procedures and collective bargaining agreements.
Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities. Includes completion of I&I, housekeeping and/or other safety follow-up documentation as required for department.
Periodically represent the Entertainment Department as the Manager on Duty (Entertainment 1) for a specific operating day. Responsibilities include, but are not limited to, addressing both guest and employee concerns, problem solving issues involving entertainment elements (personnel and/or technical) and communicating effectively with employees and senior management. Provide additional support for special events and projects, including auditions, rehearsals and venue/area supervision, etc.
Perform other duties as assigned.
Qualifications
Minimum 5+ years in a Costume Department or equivalent.
Experience in costume technology, maintenance, care and operations.
Managerial or supervisory experience of multiple departments and personnel.
Must be available to work on weekends, holidays and nights as required.
Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day.
Ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and answer questions in one-on-one and group settings.
Experience managing a union environment.
Strong interpersonal and analytical skills.
Strong time management skills.
Demonstrates ability to work independently under pressure; proactive thinker/self starter.
Key Competencies
USH Entertainment Department is committed to promoting a collaborative, productive, and engaging workplace for all employees. We require Managers and Supervisors to lead by example promoting a professional, inspiring, fun, and teamwork-oriented work culture.
General Knowledge and Skills Required: Manager , Entertainment Costume Fabrication shall have the ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals. The Manager shall be able to write reports, business correspondence and procedure manuals. Manager will be able to effectively communicate, present information, and answer questions in one-on-one and group settings.
Communicating and influencing: Managers are required to communicate effectively with people at all levels in the organization, including providing specific, timely feedback to managers and others to work together more effectively.
Managing Others: Identify required skills and criteria to ensure best quality hiring. Demonstrate the ability to assess performance and take appropriate corrective action up to termination if necessary. Provide associates with all the information, history and resources they need to do their jobs and to feel a partnership with the organization. Coach and develop company members for current and future responsibilities. Communicate performance goals and standards routinely so that company members understand expectations and how they are linked to organization and department vision, values, and goals. Provide regular, specific feedback that employees can use to continuously improve performance. Demonstrate a commitment to organizational initiatives with words and actions. Encourage employees to contribute; recognizing, reinforcing, and rewarding contributions. Encourage employees to be innovative and willing to take risks, tolerating well-intentioned mistakes.
Quality and partner focus: Continuously look for ways to refine and improve work processes to achieve better results. Follow through on commitments made to internal and external partners.
Maximizing resources: Work collaboratively with all employees in the organization and support others when requested. Seek expertise, advice, and perspectives from a variety of sources both within and outside the organization to ensure a high work standard and an engaging culture for employees. Maintain a productive balance between the concern for people and concern for work results.
Project Management: Develop plans for accomplishing objectives, monitoring status, and providing regular status updates. Provide relevant information to others in a timely manner and follow through with commitments made to others. Recognize the broader implications of a project; doing all that should be done, not just as directed.
Learning and adapting: Remain productive during periods of ambiguity, uncertainty and change. Demonstrate a willingness to take on new challenges, responsibilities, and assignments. Proactively utilize slower periods to improve work and or work environment; equipment maintenance, archiving, general organization, etc.
Leadership: Set a positive, productive and communicative tone as a leader in the department. Partner with the leadership team when representing policies and procedures, remaining positive with employees, and voicing concerns directly to senior management. Consistently exhibit an “open door” demeanor which fosters approachability, professionalism and openness. Be available to all employees equally, treating all employees fairly. Promote healthy, collaborative and positive tone/vibe in venues, areas and/or elements.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $95,000 - $110,000
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
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