Job Description

Your Career

The Senior Manager of the Technical Services Resource Management Office (RMO) is responsible for overseeing the global team that is responsible for the allocation and utilization of resources within the Technical Services organization, ensuring efficient project staffing by monitoring resource availability, forecasting future needs, and matching resources to projects to optimize productivity and meet project deadlines.

As the Senior Manager of Technical Services RMO, you will lead the Resource Management, Capacity Planning, and Vendor Management functions. You’ll partner with Technical Services Business Leaders, Finance, Technical Services Operations, Sales Operations, and Contingent Workforce teams. Your primary objective will be to ensure that Technical Services has the resources it needs to achieve its goals, including the capacity to meet current and future demands.

Your Impact

• Capacity Planning - Ownership of process and capacity models to forecast headcount needs by geo and skillset - You’ll assess supply and demand by leveraging the capacity planning expertise on the team
• Staffing Process - Centralize the reporting & insights of resource requests globally to highlight challenges and path to resolve routine skillset gaps
• Staffing Interlocks - Drive rigorous interlocks across the organization to review pipeline impacts on near term demand & resource allocation / forecasting calls to review planned & actual workload - Highlight over or under utilized resources and propose corrective actions - Develop strategies with business to optimize team composition and skill sets to meet demand
• Resource Management Governance - ownership of regular cadence and framework of reporting RMO KPIs - Leverage the team to conduct audits on skills accuracy and timesheet compliance
• Vendor Management - Manage the global Technical Services Vendors by putting in place governance structures to track vendor performance - Leverage vendors to address short term and long term Technical Services capacity gaps via existing or new vendors - Manage the onboarding process of new suppliers
• Drive transformative projects across the RMO team in support of data integrity, leveraging automation / tooling where possible

Qualifications

Your Experience

• BS or Business bachelor’s degree or equivalent military experience required
• 5+ years in customer-facing technology services projects in a Resource Management capacity including understanding of Professional Services consulting business in a technology product and/or services company
• Self-starter, solution-oriented, and willing to learn
• Exceptional communication, influencing and analytical skills
• Strong oral presentation, listening and influencing skills
• Proven problem solving and collaboration skills
• Familiarity with forecasting processes and tools
• Understanding of organizational goals and strategic priorities; ability to work under pressure and manage multiple priorities
• Requires managing the process worldwide, so must be willing to work outside normal local work hours on occasion
• Experience using a Professional Services Automation tool to manage projects, skills and resources
• Ability to make assessment and judgment calls quickly and accurately
• Advanced Excel / Google Sheet skills

Additional Information

The Team

The Senior Manager of the Technical Services RMO will be a member of the Technical Services Operations leadership team. The Technical Services Operations mission is to drive business partnership to enable seamless service delivery with foundational process and tooling, business insights, executive reporting, and drive continuous improvements across those areas.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $121000 - $196000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.