Job Description

Summary

The Senior Project Manager is responsible for leading 1 Enterprise project or 2-3 medium to large projects concurrently. They are accountable for end-to-end delivery - managing budget, schedule, dependencies, resources, scope, quality and risk. The Senior Project Manager establishes a delivery operating model to ensure the project delivers with a high degree of efficiency and controls. They have strong skills in conflict resolution, negotiation, influencing, facilitation and communication. The Senior Project Manager has the ability to run projects that involve a significant number of stakeholder groups, a variety of business and technology processes, and complex business and technology efforts. This role is highly cross-functional working across the Pilot organization.

Essential Functions

• Facilitate project chartering, drive alignment and manage expectations
• Define, baseline, maintain and communicate a project schedule
• Create and manage holistic cost estimates and budgets, and track and report on actuals on a defined cadence
• Proactively drive the identification and assessment of risks. Drive responses to risks and ensure risk mitigation and closure.
• Support teams to resolve issues with urgency and quality
• Develop and execute an effective change control process
• Establish a project governance structure appropriate for project size
• Teach, advocate and coach others on the use and benefit of project management competencies and skillsets
• Optimize the project framework and tools by providing continuous improvement
• Ensure readiness, sustainability and business realization metrics are in place
• Have a defined resource plan and make certain that roles and responsibilities are clear and understood
• Manage vendor and third party partners
• Ensure project status updates are clear, concise, timely and accurate
• Facilitate and lead effective meetings; create and deliver presentations for project teams, stakeholders and executives
• Perform conflict resolution and negotiation in a professional manner

Qualifications

• Bachelor’s degree in business management, business administration, project management or related field
• 5-10 years in progressive project management experience in large, more complex initiatives in large highly-matrixed organization or through project management consulting practices
• Sound experience in delivery of people, process and/or tool initiatives leveraging multiple delivery practices and tools
• PMP and Agile certifications highly preferred

Specialized Knowledge

• Advanced Microsoft Office Skills (Visio, Excel, Word, Outlook, OneNote, PowerPoint, Teams)
• Working knowledge of software development lifecycle (SDLC) management
• Strong understanding and experience with multiple project and software delivery frameworks and methodologies including but not limited to waterfall, scrum and kanban
• Experience with portfolio and project management tools such as Jira and Smartsheet

Competencies

• Strong knowledge and progressive experience managing enterprise projects
• Experience in resource capacity planning, budgeting and financial management
• Strong planning and organizational skills
• Detail oriented and decisive
• Exceptional communication, presentation, and interpersonal skills with the ability to interact professionally and build relationships with a diverse group of executives, managers, vendors and subject matter experts
• Sound problem-solving skills with good judgement
• Strong commitment to teamwork with the ability to create loyalty, trust and following
• Energizes people and teams and make cross-functional collaboration happen
• Excels at influencing others.
• A driven self-starter and solid executor obsessed with moving the company forward, who thrives in a fast paced, rapid execution environment.

Location

• Corporate office in Knoxville, TN unless otherwise agreed to

Travel

• Travel required less than 5%

Physical Requirements & Working Conditions

• General office work requiring sitting or standing for long periods of time

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym and Cafeteria
• Weekly Pay
• All your information will be kept confidential according to EEO guidelines

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