The Sr. Sales and Customer Coordinator (SSCC) is responsible for daily sales coordination, answering calls, replying to inquiries, creating invoices, tracking payments, and providing high-quality customer service, and administrative and clerical assistance to the business.

We an innovator of aftermarket vehicle accessories including dash cameras and level 2 EV chargers. We are expanding the U.S. sales channels to include new, brick and mortar dealers. The SSCC candidate will be multi-faceted to run day-to-day order entry software and key office operations while always ready to assist in event planning and customer service.

Position Responsibilities:

· Utilizing QuickBooks, maintain customer database by inputting customer profiles and updates, input new SKU details, and prepare reports as needed.

· Process sales orders, invoices and payments; support customers, distributors, and sales team in making decisions by providing appropriate solutions.

· Interface daily with 3rd-party warehouse to validate inventory, obtain order tracking and remedy picking issues.

· Prepare and interpret sales reports from the company’s ERP system and update spreadsheets with pertinent information.

· Maintain strong knowledge of our company's products and services to provide optimal support to our internal and external customers.

· Assist in sales operations, meetings, trainings, office management, building operations and event execution

· Assure issues and any product complaints are resolved.

· Work cross-functionally to coordinate activities and find appropriate solutions promptly.

· Ensure that customers (internal and external) are satisfied with products and services.

· Escalate queries and concerns.

· Contribute towards the achievement of company’s strategic and operational objectives.

· Maintain accurate office filing, paper and electronic.

· Ability to lift 30 lbs.

· Maintain a positive, empathetic and professional attitude at all times.

· Assume other duties as assigned.

Requirements:

· Minimum 2 years of administrative experience

· 2 years of customer service experience

· Confident experience in online Intuit QuickBooks, Microsoft Excel, PPT, Word

· Spanish speaking is a bonus

Schedule:

Monday - Friday and select weekend events

Equal opportunity employer

A valid driver’s license is required

Salary based position 7 paid holidays

40 hours sick time (after 90 days)

40 hours vacation (after 90 days)

80 hours vacation (after first year)

No medical benefits