Job Description

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

Team

This position reports to the Director, Security Engineering. The Enterprise Security Engineering team targets building state-of-the-art technology that will help reduce the risk surrounding the sensitive assets of the company with the least impact possible on operations, acts as guidance and facilitator to the security operations teams and helps shifting Security perception from blocker to enabler by building a relationship of trust with the other teams.

Role

The Staff Information Security Engineer will be part of the endpoint security team and will be responsible for ensuring the integrity and security of the organization's information systems by managing and enhancing endpoint and network security measures.

What you get to do in this role:

• Implement and maintain advanced security measures for endpoints, networks, and SaaS. applications, ensuring robust protection against unauthorized access, cyber threats, and data breaches.
• Develop, enforce, and monitor network access control policies to regulate who and what devices can access the organization's systems and applications.
• Conduct continuous and detailed inspection of network and SaaS traffic to identify and mitigate potential security threats, anomalies, and vulnerabilities.
• Design and enforce security protocols, conduct regular security audits, and ensure compliance with industry standards and regulatory requirements for both on-premise and cloud-based SaaS environments.
• Implement and manage security solutions to enhance the organization’s overall security posture, ensuring secure and efficient remote access, internet security, and SaaS application protection.
• Monitor user activities across networks and SaaS platforms, enforce security policies, and prevent data leakage to ensure compliance with organizational security standards.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Master’s degree in computer science; engineering, or information technology or equivalent industry experience.
• 6+ years of relevant hands-on engineering experience.
• In-depth knowledge of operating systems (Linux, UNIX, and Windows).
• In-depth knowledge of networking (routing, switching, load-balancing, intrusion detection systems and firewalls).
• Ability to develop security automation scripts using Python, PowerShell, Bash, or Ansible for process efficiency and consistency.
• Experience in securing remote access (BYOD).
• Experience with implementing and managing NAC solutions to control device and user access to the network.
• Experience with deep packet inspection and network traffic analysis.

Desirable Skills:

• Proficiency in configuring, managing, and optimizing Zscaler services for secure internet access, including ZIA (Zscaler Internet Access) and ZPA (Zscaler Private Access).
• Experience in implementing Zero Trust Network Architecture (ZTNA) and Secure Access Service Edge (SASE) frameworks.
• Experience with implementing SaaS security controls like SSPM and CASB.
• Experience in working with web and database services (REST APIs, JSON, XML, SQL).
• Experience in working with Splunk and SPL (or other SIEM/Log management systems).
• Experience in implementing zero-trust security models and micro-segmentation strategies.
• Familiarity with regulatory and industry certifications (FedRAMP, NIST 800-53, NIST CSF, SOC 2, SOX and GDPR).

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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