Job Description

STATE FARM IS HIRING!

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service / Retention Specialist. We seek an energetic professional interested in helping our business grow through value-based conversations and a remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

RESPONSIBILITIES

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Establish client relationships and follow up with customers, as needed.
• Serve as retention specialist by avoiding customer cancellations and taking timely payments.
• Work with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

AS AN AGENT TEAM MEMBER, YOU WILL RECEIVE...

• Hourly pay plus incentives/bonus
• Paid time off (vacation and personal/sick days)

REQUIREMENTS

• Prior customer service experience
• Current Property & Casualty license preferred 
• Current Life & Health license preferred
• Bilingual (Spanish) is a plus
• People-oriented
• Self-motivated
• Ability to work in a team environment
• Ability to multi-task
• Successful track record of meeting sales goals/quotas preferred
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred

**Applicant will be required to complete Property and Casualty license within 60 days of employment

If you are interested in applying for this Customer Service / Retention Specialist position, please forward the following to the e-mail address listed above:

1. A resume as a PDF document that includes your name, mailing address, phone number and email address
2. Cover letter describing why you feel you should be considered for this position

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Company Description

My State Farm Insurance Agency is located in Saratoga California, in the heart of Silicon Valley. My office focuses in a variety of insurance products including Auto Insurance, Home Insurance, Renter’s Insurance, Life Insurance and Business Insurance offering very competitive prices.