Job Description
THE DUAL-BRAND STAYBRIDGE SUITES & HOLIDAY INN EXPRESS QUINCY IS SEEKING A DYNAMIC HANDS-ON, PASSIONATE, RESULTS-DRIVEN GENERAL MANAGER TO MANAGE THE OPERATIONS FOR THIS PROPERTY
THE GENERAL MANAGER IS RESPONSIBLE FOR ALL DAY-TO-DAY HOTEL OPERATIONS, PROVIDING IMPACTFUL LEADERSHIP AND SUPPORT TO THE TEAM, QUALITY ASSURANCE, DRIVING EXCEPTIONAL GUEST SERVICE STANDARDS, SUPERIOR GUEST SATISFACTION, ONGOING ENHANCEMENT OF SERVICE AND QUALITY IMPROVEMENTS AT THE HOTEL, ASSOCIATE DEVELOPMENT AND ENGAGEMENT, FISCAL RESPONSIBILITY AND A STRONG WORKING KNOWLEDGE OF FINANCIAL STATEMENTS AND INTERNAL CONTROLS. THIS IS A ROLL-UP YOUR SLEEVES GENERAL MANAGER ROLE THAT WHEN NECESSARY, WILL REQUIRE THE INDIVIDUAL TO WORK IN MULTIPLE DEPARTMENTS TO SUPPORT AND LEAD THE TEAM. THIS IS NOT A MANAGE FROM THE OFFICE TYPE OF OPPORTUNITY.
RESPONSIBILITIES AND DUTIES INCLUDE BUT NOT LIMITED TO THE FOLLOWING:
- Responsible for the day-to-day hotel operations including Front Office, Housekeeping, F&B, Maintenance and Sales.
- Direct and lead the preparation of short and long-term hotel business plans and budgets meeting company goals and growth objectives.
- Collaborates in creating, directing and executing hotel sales and marketing, revenue optimization, distribution strategies and initiatives to yield desired financial results.
- Develop a strong knowledge of local market (demand generators, competitor strategy and community impact/involvement opportunities).
- Participate in recruiting, hiring and the ongoing evaluation of associates.
- Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.
- Create and maintain a professional, respectful and engaging work environment for hotel associates that fosters a professional, respectful and fun environment.
- Drive ongoing associate engagement/recognition initiatives.
- Establish and maintain open collaborative relationships with direct reports, associates, and all property departments (Front Office, Housekeeping, F&B, Sales and Maintenance).
- Tour and inspect hotel on a daily basis and monitor property cleanliness, product quality and ensure achievement of service standards.
- Adherence to all IHG and Colwen Hotels standards.