Job Description
The Strategic Account Coordinator is responsible for supporting the Fleet team, Fleet and Government customers, stores, and internal customers to ensure a positive experience for our customers and stores. This position provides timely responses to questions and concerns, and actionable reporting to help drive process improvements and sales. Additionally, this position is responsible for driving new government business through analyzing bids, contracts, and negotiating service level agreements.
Compensation : The salary range for this role is $60,000 - $85,000. Pay will be determined based on experience level.
Essential Functions:
Respond to inquiries from the stores regarding Fleet and Government customers
Support stores to help drive new fleet business through coaching on the process, where to find forms, and help with questions from the Credit team about new applications
Run queries and reports to supply the Fleet team with weekly, monthly, and quarterly reporting
Responsible for keeping track of Government contracts and deadlines
Make decisions on which government bids to pursue and create proposals for the bids chosen to gain approval from Sr. Director of Business Development
Research Government bids to acquire new business; collaborate with District Managers and Store Managers to win new business
Respond to guest service concerns for Tire Installer Program
Perform other duties as assigned
Management Responsibility:
The Fleet and Government Coordinator is an individual contributor to the team and works under the general direction of the Sr Dr Bus Dev to execute the strategic initiatives of the organization.
Qualifications
Education and Experience:
Associates degree (bachelor’s preferred) with a minimum of 3 years guest service and/or analytics experience or equivalent combination of education and experience.
Knowledge & Skills:
Excellent verbal and written communication and interpersonal skills
Strong analytical skills and is attentive to detail with a high degree of accuracy
Proficient with all Microsoft Office applications with the ability to learn new and existing company specific software applications
Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions
Strong customer service skills
Quickly able to learn new skills and apply those skills to the job at hand
Must be able to operate with a level of autonomy and make decisions that align with business goals
Work Environment & Physical Requirements:
This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and fax machines. Position requires prolonged periods of sitting/standing at a desk and working on a computer.
Additional Information
Benefits
Your next Destination!
Growth Opportunity:
At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.