Job Description
The Strategic Relationship Executive (SRE) - Growth will be primarily focused on growth within mid-market and enterprise clients. The SRE will serve as the primary point of contact post-contract. This role focuses on revenue retention, growth, and strategic relationship development by leveraging internal resources and acting as a lead in critical client interactions. Success in this position requires a balance of client relationship management, sales acumen, and proactive risk identification.
Key Responsibilities
Account Management: Act as the primary contact for all existing clients across verticals, regardless of ARR and growth potential
Internal Collaboration: Utilize internal resources (Product Innovation, Client Success, Product Marketing, Executive) to manage account relationships, troubleshoot issues, and position Authenticx for growth and account saturation
Account Strategy: Lead all critical account meetings, including Quarterly Business Reviews (QBRs), internal alignments, recurring syncs, etc.
Revenue Forecasting: Forecast revenue and quota attainment on a monthly, quarterly, and annual basis
Account Growth: Responsible for account growth and retention (renewal, upsell/cross-sell) and pipeline growth
Post-Sales Ownership: Serve as the main point of contact immediately after a new deal is fully contracted (Kickoff Meetings, Internal Knowledge Transition, Onboarding, etc.)
Risk Management: Proactively identify and flag risk in accounts (EX: revenue, account health) and collaborate internally/externally to address
Key Skills
Relationship Building: Establishing and maintaining strong relationships with both executive and operational contacts.
Sales Acumen: Identifying and executing net new sales while driving strategic opportunities for revenue growth and expansion.
Customer Health Assessment: Assessing and monitoring customer health metrics to ensure engagement, satisfaction, and retention.
Communication: Facilitating clear, consistent communication and ensuring alignment of resources across internal teams and external stakeholders.
Data Management: Demonstrating expertise in data management and ensuring strict adherence to CRM processes for accurate reporting and account tracking.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required by an individual to meet the qualifications for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
Bachelor's degree in Business, Healthcare, Informatics, or other relevant fields.
At least 5 years of experience in a B2B client-facing role (Account Manager, Customer Success Manager, etc.)
Strong interpersonal skills across all levels of an organization.
Proven experience serving as an effective team leader on large, enterprise cross-functional projects.
Well-organized with the ability to strategically prioritize work when there is too much to do and too little time.
Experience with web applications and comfort with new technologies in a very fast paced organization.
Desired Experience/Qualifications
At least 5 years of SaaS experience.
At least 5 years of healthcare experience: pharmaceutical, provider (large hospital systems), or health insurance/payer.
Strong data synthesis experience involving the interpretation and analysis of qualitative and quantitative data.
Strong written and verbal communication skills with ability to effectively communicate and present information to individuals and groups
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from executive leadership, managers, clients, customers, and cross-functional teams.
Additional Information