Job Description

*** STRATUM HR IS LOOKING FOR A CSR IN THE CITY OF CHINO ***

MUST HAVE CUSTOMER SERVICE EXPERIENCE

AS A CUSTOMER SERVICE REPRESENTATIVE, YOU WILL HAVE THE OPPORTUNITY TO MAKE A POSITIVE IMPACT IN OUR SUCCESS BY PROMPTLY RESOLVING CUSTOMER INQUIRIES THROUGH VARIOUS CHANNELS.

• BRING A CUSTOMER COMES FIRST MENTALITY EVERY DAY!
• RESPONDING PROMPTLY TO A HIGH VOLUME OF CUSTOMER INQUIRIES.
• INTERACT WITH CUSTOMERS VIA INBOUND CALLS, OUTBOUND CALLS, EMAILS, AND OTHER COMMUNICATION PLATFORMS.
• KNOWING OUR PRODUCTS INSIDE AND OUT SO THAT YOU CAN ANSWER QUESTIONS.
• PROCESSING ORDERS AND REQUESTS.
• COMMUNICATING AND COORDINATING WITH COLLEAGUES AND ESCALATING MATTERS AS NECESSARY.

WHAT YOU'LL BRING TO THE COMPANY:

• A TRUE PASSION FOR CUSTOMERS AND DELIVERING THE BEST POSSIBLE SERVICE.

• POSITIVE ENERGY AND ABILITY TO WORK IN A TEAM ENVIRONMENT.

• EXPERIENCE IN A CONTACT CENTER OR CUSTOMER-FOCUSED ENVIRONMENT.

• EXCELLENT INTERPERSONAL SKILLS, ORAL AND WRITTEN COMMUNICATION SKILLS.

• A HIGH SENSE OF URGENCY AND MULTITASKING SKILLS.

• ABILITY TO ADAPT TO EVER CHANGING CUSTOMER DEMANDS.

• MUST BRING PROVEN ABILITY TO MAINTAIN CONFIDENTIALITY AND SECURE SENSITIVE INFORMATION.

• PROFICIENT MS OFFICE SKILLS AND CRM EXPERIENCE.

• MUST BE DETAIL ORIENTED WITH HIGH DEGREE OF ACCURACY.

• PROFICIENT TYPING AND COMPUTER NAVIGATION SKILLS.

• HIGH SCHOOL DIPLOMA OR EQUIVALENT.

• FLUENT IN SPANISH AND/OR FRENCH (WRITTEN & SPOKEN) IS HIGHLY DESIRABLE.

• EXPERIENCE WITH LIVE CHAT IS PREFERRED.

• GROWTH MINDSET IS ALSO PREFERRED.

• WE ARE PASSIONATE ABOUT EMPOWERING OUR EMPLOYEES TO BE EXTRAORDINARY – AND THEY CONTINUE TO COME THROUGH. SO, IF THIS SOUNDS LIKE YOU, THEN WELCOME HOME!

• WEEKLY PAY

• 8AM START TIME

• $16-$20 DOE

IF YOU HAVE THE SKILLS AND EXPERIENCE PLEASE CALL

• Stephanie or Yasmin to apply

(909) 931-7110

Job Type: Full-time

Salary: $16.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Company Description

Currently hiring for a Manufacturing company!