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Customer Service Membership Sales Associate

StretchLab Deer Park

Customer Service Membership Sales Associate

Deer Park, IL
Part Time
Paid
  • Responsibilities

    Benefits:

    Opportunity for advancement

    Training & development

    Wellness resources

    Flexible schedule

    Paid time off

    StretchLab Deer Park NW Suburbs Tues-Sat Experience Required in Fitness or Wellness Front Desk

    This is an amazing opportunity to gain experience in a new modality that is taking the health & wellness industry by storm! StretchLab is currently seeking a high energy, passion-filled and sales motivated individual that is fitness-minded and has a love for community and our brand to join our new StretchLab studio in Deer Park! This Full-time position 35-40 hours, Tues-Sat afternoon-evening and Saturdays.

    StretchLab, the industry leader in offering one-on-one assisted stretching, ranked in top 10% Inc. magazine best franchises, with over 500 studios open nationwide, has expanded to the Chicago NW Suburbs. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to ‘Live Long’. StretchLab has gathered a team of experts already certified in an array of related fields including physical therapy, athletic training, personal training, massage, yoga, Pilates, and more. StretchLab’s proprietary Flexologist ™ training, nationally recognized & accredited for continuing education, ensures that their client’s receive a world class stretching session.

    Position: The purpose of this position is to promote the growth of the studio with new membership sales by following up with digital leads phone/text and booking them into Intro Sessions. Presenting the membership options at first visit opportunities. The role also assists with retaining current members with a top of the line member experience. Grassroots Marketing & Social Media Marketing to grow StretchLab brand awareness, fun out of studio pop up events to drive clients to the studio. Fitness knowledge, membership sales & customer service experience is required. Schedule flexibility very important and includes working Saturdays mornings & some evenings! As our studios expand advancement opportunities will be available. Responsibilities:

    Assist with the sales process of lead generation, follow up, membership sales presentation & close.

    Book and confirm stretch appointments & intro sessions. Assess first time appointments.

    Social Media Studio posting, Email marketing, Grassroots Marketing, out of studio pop up events.

    Manage the front desk to greet and check-in clients and prospects when they enter the studio

    Conduct tours of the facility while establishing a relationship and targeting an individual’s needs and wants

    Maintain an acceptable level of membership sales production & sales goals

    Emphasize and enforce the objectives of the studio as a fitness and wellness provider

    Present available services, memberships & packages to current & prospective members

    Book quality appointments and follow-up with leads and missed intro sessions

    Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club

    Key Holder, ensure the studio is open in the AM or close in PM.

    Other duties as assigned

    Requirements:

    Excellent sales, communication, and customer service skills required

    Retail or Health & Fitness Membership Sales Preferred

    Social Media & Canva Savy

    Goal-oriented with an ability to achieve sales in memberships for one-on-one assisted stretch

    Ability to learn and use the ClubReady software system

    Ability to stand or sit for up to 8 hours throughout the workday

    Must be fluent in English and have excellent communication skills via in person, phone and email

    Must be able to work under pressure and meet tight deadlines

    Must have proficient computer skills

    Compensation & Perks:

    Competitive compensation based on experience

    Monthly Bonus opportunities

    Discounted memberships & retail

    Lots of Stretching with the Team

    Huge opportunities for growth within the studios, including additional sales and management & regional management opportunities as we expand to other locations.

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