The Studio Coordinator is a key holder and accountable for all front desk operations, including phone, retail sales, cash transactions, client POS activities, customer service standards, and general day to day operations.
Essential Functions
Responsible for implementation of customer service standards for all internal and external customers. Goal is to exceed customer expectations from initial inquiry to on-going customer relationship management.
Responsible for recognizing and communicating with Studio Manager regarding areas for process improvement. Actively engage in implementation of ongoing process improvement including timely and accurate reporting of Incident Reports.
Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties as needed.
Accountable for efficient and effective day-to-day operations that achieve minimal front desk service standards. Will follow all policies and procedures to accomplish these standards. Includes: opening duties, greeting clients, answering phones, making appointments, retail sales, cash transactions, customer check-in/check-out, appointment confirmation calls, closing duties.
Other duties as assigned in the spirit of teamwork.
Follows safety standards in all aspects of performance of the above functions, reports/removes unsafe equipment and attends safety/training education sessions.
Equipment
Phone, computer and keyboard, printer, misc. office supplies, vacuum.
Additional Functions
Coverage of shifts in short-notice/emergency situations (sickness, etc.).
Customer contacts and rescheduling if needed.
Participate in defined community outreach requirements (volunteerism).
Role Scope & Complexity
The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards focusing on both internal customer (staff, volunteers, interns, vendors) and external customer (current clients and all potential customers).
Minimum Qualifications
Required
High school degree or equivalent
Written and Verbal skills
Team player within team environment
Exceptional customer service skills
Multi-tasking
Detail-oriented
Preferred
Front office experience
Salon industry experience
Additional Resources
Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing the City Worldwide, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing the City Worldwide, LLC.