Studio Sales and Operations Manager
JOB OVERVIEW
The Studio Sales and Operations Manager leads the studio in all aspects of membership acquisition, retention, employee development, and achieving sales quotas. The Studio Sales and Operations Manager will be responsible for the hiring, onboarding, and supervising of team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks. The Studio Sales and Operations Manager will manage all aspects of the employee life cycle with continuous coaching, annual performance reviews plus rewarding and recognizing high performers. The Studio Sales and Operations Manager reports to the Regional Sales and Operations Manager.
OUR BENEFITS
FREE Premier Orangetheory Fitness membership for you and a dependent
Health & Wellbeing insurance
401k Retirement upon eligibility
Paid Time Off + Holidays
Growth Opportunities
Monthly sales bonus and bi-weekly commission incentives based on sales performance
Collaborative, positive company culture
JOB RESPONSIBILITIES
Sales and Operations Management: Efficiently manage and exceed OTF sales and operational budgets, ensuring adherence to business policies and driving revenue growth
Team Leadership and Development: Lead and coach OTF staff, ensuring high performance through effective training, evaluation, and mentorship
Sales Strategy and Execution: Coordinate sales drivers, oversee sales process, and maintain OTF class size through promotional initiatives
Customer Service and Community Engagement: Provide Exceptional customer service, resolve issues effectively, and plan engaging events to enhance community involvement
Operational Excellence: Enforce corporate policies, maintain front desk systems, and ensure facility cleanliness, maintenance, and operational efficiency
Performance Evaluation and Improvement: Conduct staff performance reviews, monitor KPIs, and implement strategies for continuous improvement in sales, service and operations
JOB REQUIREMENTS
Demonstrate High Performance: Show competitive drive and deliver results at a high level
Effective Management Skills: Ability to prioritize, organize, and complete tasks efficiently, including managing difficult customer and employee situations
Interpersonal and Communication Skills: Connect effectively with members, the community, and the public. Possess excellent written and verbal communication skills
Business Acumen: Demonstrate strong decision-making skills that add value to the business. Proficient in Microsoft Office, mobile applications, and CRMs.
Education and Experience: High school diploma or equivalent required, Bachelor’s degree preferred. 1+ years of experience in retail or direct sales management/lead generation systems.
*Specific job duties and selection requirements vary between Orangetheory Fitness studio locations. The studio’s hiring manager can provide more details if you are selected to proceed with the interview process.
Equal Employment Opportunity
Austin Fitness Group is an equal opportunity employer. Austin Fitness Group is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, or any other characteristic protected by federal, state and/or local laws. We adhere to a strict policy of non-discrimination in all aspects of employment. This Equal Employment Opportunity Policy applies to all employees and applicants for employment. Austin Fitness Group is dedicated to upholding the principles of equal employment opportunity and fostering a workplace that promotes fairness, equity, and respect for all individuals.
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.