Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

This is Not an IT Role

Job Title: Study Project Manager (Customer Service)

Reports To: US General Manager and PM manager

Classification: Salaried, Full-time, Exempt- $50,000 to $55,000

ABOUT THE ROLE

Woodley Trial Solutions which provide a unique range of tailored, end-to-end solutions that save time and money at all stages of the Clinical Trial process, has an exciting opportunity for an experienced customer service driven Study Project Manager.

This role of Study Project Manager for the Clinical Trials Division of a global medical equipment supplier requires a high level of customer service to manage key clients' trials, ensuring their timelines and budgets are understood, providing real time and accurate information at every stage.

The role requires coordinating with cross discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. This includes liaising internally with purchasing to order in equipment, logistics to prepare the delivery and the warehouse to have the equipment prepared for dispatch. This role ensures the different elements of our service are coordinated and takes the responsibility of ensuring all projects are delivered on time to the customers satisfaction. You must be highly organized and demonstrate the ability to build relationships with customers in a fast-paced environment.

THE IDEAL CANDIDATE

You must have a proven track record in a customer service role, building relationships with customers and be computer literate and be commercially orientated. It is essential that you have the capacity to work with colleagues at all levels, can work as part of a team, and the ability to work on own initiative whilst maintaining team approach. The successful candidate must have exemplary personal standards of conduct, and the ability to work under pressure. We are looking for people who bring a positive/can do attitude with a high level of energy and a passion for customer service in the healthcare industry. To be motivated and a dedicated team player. You will need to demonstrate strong time-management and people skills, flexibility, and multitasking ability.

KEY RESPONSIBILITIES

§ Provide customer service from first point of contact and throughout the trial

§ To establish and maintain customer relationships

§ Ensure resource availability and allocation

§ Ensure comprehensive documentation and tracking through our tailored IT system

§ Meeting with project team members to identify and resolve issues.

§ Submitting project deliverables and ensuring that they adhere to quality standards

§ Preparing status reports by gathering, analyzing and summarizing relevant information

§ Develop sales and up sell opportunities to enhance the sale and customer experience

§ Manage opportunities by adapting to the customer needs to finalize the requirements to secure the opportunity

§ Provide ongoing sales and service support with all enquiries throughout the trial through courtesy calls and emails

KEY SKILLS

§ Excellent communication skills with a customer centric approach

§ A proactive approach to use your own initiative in solving problems with accuracy and attention to detail

§ Excellent organizational skills

§ Able to priorities, multi-task and work on your own initiative and work to deadlines

§ Ability to deal with conflicts positively and objectively

§ Able to present relevant written and verbal information in a concise format

§ Strong diplomatic skills

§ Able to converse with all levels of staff from within the organization

§ Able to persuade, negotiate and influence key organizations

§ Good interpersonal skills

§ Excellent IT and keyboard skills, to produce self-generated information