Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

This is Not an IT Role

Job Title: Study Project Manager (Customer Service)

Reports To: US General Manager and PM Manager

Classification: Salaried, Full-time, Exempt- $50,000 to $55,000

About the Role Are you an experienced Customer Service or Project Manager? Are you looking to make a difference to people lives? Or do you want to improve your work-life balance?

If so, join Woodley Trial Solutions as a Project Manager and make a real impact in the Clinical Trial industry by helping bring new medicines to market. Monday to Friday, no weekends or evenings.

You'll manage key clients' trials, ensuring timelines and budgets are met with high levels of customer service. Coordinate across teams to keep clinical studies on track, liaise with purchasing, logistics, and the warehouse to ensure seamless operations. Your role is vital to our success, requiring efficiency, organization, accuracy, and the ability to thrive in a busy environment.

What does a Project Manager Do? In this role, you'll oversee clinical trial equipment projects, including budget and stock management.

You’ll be the first point of contact for all your client's needs: providing support on clinical studies; preparing status reports; and deliver top-notch customer service from start to finish.

Maintaining customer relationships and ensuring resource availability is crucial, as is comprehensive documentation and tracking. You'll meet with team members to identify and resolve issues while enhancing sales and the customer experience through the ongoing support you’ll provide.

What We Offer A healthy work-life balance and Full training will be given, so that you can become an expert in no time!

We support your career growth with clear advancement paths and professional development opportunities in a positive, inclusive work environment.

Key Skills

· We seek someone with experience in the CRO/pharmaceutical or healthcare industry, although not essential.

· You must have excellent communication and organizational skills

· The ability to prioritize and multitask

· We help and support one another so you must thrive in a team environment

· Problem-solving and diplomatic skills are essential

· Proficiency in Microsoft Office and other IT systems is a must. We use Salesforce and a purpose-built ERP system which you will be thoroughly trained on.