Job Description
Department /Resource Management and Training
- Line management of Site Contract Specialists in the North America and Latin America
- Oversees the workload and utilization of assigned staff in the region and allocates resources
- Monitors assigned staff performance and takes part in performance appraisal process
- Fosters career advancement of assigned staff
- Develops training materials, related to site agreement and budget processes, ensures training effectiveness
- Trains staff in matters related to site agreements and budgets
- Mentors and coaches Site Contract Specialists
Operational Supervision, Quality Assurance and Process Improvement
- Oversees site agreements and budgets activities in the North America and Latin America
- Ensures that relevant parts of CTMS are up to date
- Identifies operational issues related to site agreements and budgets and works on their resolution
- Reviews country-specific fees schedule
- Oversees execution of site agreements and ensures acceleration opportunities are identified and taken
- Reviews and analyses key performance indicators and implements improvement plans
- Cooperates with other PSI functions on improvement of site agreement and budget processes
- Develops and updates QSDs, instructions and user guides relevant to site agreement and budgets and provides local expertise and best practices to other PSI functions and clients
- Participates in process improvement initiatives