The Field Service Engineer Implant has responsibilities within our Customer Satisfaction & Innovation department including but not limited to installing equipment, investigating and resolving customer reports of technical problems with equipment and parts, and providing value-added solutions by performing the following duties:
Required Skills
Ability to: Interface with multiple departments to ensure consistent and effective communication. Build relationships with customers/vendors/department contacts. Apply ingenuity and logic to resolve complex electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems problems for all Axcelis products. Maintain technical proficiency on semiconductor equipment. Ability to read, write, comprehend and speak English sufficiently well to perform job functions. Percent of travel required up to 80%
Skilled at: Customer service, Microsoft Products and general computer skills, Enterprise software.
Knowledge of: Customer Focus, Semiconductor Equipment/parts, Axcelis Specific policies (T&E).
Required Experience
Associates’ degree in electronics or 4-6 years like military electronics training and 8 years related experience or equivalent combination of education and experience.
Ability to: Interface with multiple departments to ensure consistent and effective communication. Build relationships with customers/vendors/department contacts. Apply ingenuity and logic to resolve complex electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems problems for all Axcelis products. Maintain technical proficiency on semiconductor equipment. Ability to read, write, comprehend and speak English sufficiently well to perform job functions. Percent of travel required up to 80%
Skilled at: Customer service, Microsoft Products and general computer skills, Enterprise software.
Knowledge of: Customer Focus, Semiconductor Equipment/parts, Axcelis Specific policies (T&E).