Job Description

OUR HELP DESK SUPPORT SPECIALISTS RECEIVE A GENEROUS COMPENSATION PACKAGE INCLUDING BONUS OPPORTUNITIES, AND THE OPPORTUNITY TO BE PART OF A GREAT TEAM WHILE WORKING REMOTELY!

THIS IS A FULL-TIME ROLE, WITH 8-HOUR SHIFTS MONDAY-SATURDAY 8:00 AM - 9:00 PM EST

COMPENSATION: STARTING PAY IS $19.23/HOUR (COMMENSURATE WITH EXPERIENCE) + 5% BONUS ELIGIBILITY

ABOUT SUN AUTO AND TIRE & SERVICE

Sun Auto is a rapidly growing leader in aftermarket automotive repair and maintenance services with a portfolio of 15+ brands and 350+ service locations in the Midwest and Western United States. Brands include Sun Auto, Sun Devil Auto, BrakeMax, Evans Tire, Plaza Tire, Driver’s Edge and others. Services include full range auto repair, auto maintenance and tire sales and installation. Sun Auto is backed by private equity firms Leonard Green & Partners and Greenbriar Equity Group, which focus on investing in and growing market-leading companies.

RESPONSIBILITIES

• The successful candidate will provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email.
• Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions
• Thoroughly create, update, and resolve customer tickets for every request received according to guidance
• Update users on outstanding requests and drive timely resolution.
• Escalate issues to appropriate department and support vendors as necessary
• Advise management of potential risks or recurring problems
• Other duties may be added and/or assigned as needed

QUALIFICATIONS

• High school diploma or equivalent;
• 1-2 years of relevant experience
• Strong customer service and troubleshooting skills
• Experience installing, configuring, and maintaining PC hardware, printers, scanners, computer peripherals
• Ability to communicate technical information, both verbal and written to a wide range of end-users
• Ability to possess a strong sense of ownership of client relationships

PREFERRED QUALIFICATIONS

• Bachelor’s degree desired
• Remote work experience desired

BENEFITS

At Sun Auto we recognize that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement) as well as:

• Medical, Dental and Vision Insurance
• Health Savings Account
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Employee Discounts
• Educational Assistance
• Company Paid Life Insurance
• Short-Term and Long-Term Disability Insurance

Company Description

Sun Auto Tire & Service is the leading provider of quality aftermarket automotive repair, maintenance, and tire services in the Southwest. Sun Auto Tire & Service encompasses nearly 200 retail locations throughout the western United States.