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Senior Manager Commissary

Stetson University

Senior Manager Commissary

DeLand, FL
Full Time
Paid
  • Responsibilities

    The Assistant Director of Financial Aid serves as a primary student service specialist within Financial Aid, responsible for counseling students and parents on the phone, via email, and in person. Additional responsibilities include management of financial aid programs; estimated packaging; packaging, awarding, and reviewing institutional, state and federal aid for undergraduate and graduate students; high school financial aid night visitations and oral presentations to individuals and large groups; special projects and/or other duties may also be assigned as deemed appropriate. The counselor will: contribute to the planning and execution of the Enrollment Management recruitment and retention effort; support the goals of Stetson One Stop by leading efforts directed towards the integration of financial aid programs with the Offices of the Registrar and Bursar; and provide excellent customer service to students, faculty, and staff.

     

    ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

    • Counsel students and parents in various aspects of the admissions and financial aid processes providing viable financial aid options in an ethical and customer service-oriented manner
    • Process student files from application through award using Banner
    • Primary responsibility for managing and reconciliating the Florida State Grant and Bright Future program
    • Responsible for managing the awarding of graduate financial aid, which includes scholarships and in-service discounts
    • Serve as the counselor for graduate students and manage and award graduate financial aid and and loans
    • Assist other staff members as needed in a cross-trained, one-stop environment
    • Performs other site and position specific responsibilities as assigned

     

    ROUTINE DUTIES AND RESPONSIBILITIES:

    • Interact with students and their families regarding financial aid via phone, email, or in person
    • Counselor for undergraduate and graduate students
    • Review discrepancy reports and make necessary adjustments to students’ aid
    • Verification, professional judgement, and appeals processing
    • Resolve C-flags and conflicting information
    • Awarding and Packaging of all types and sources of aid

     

    MINIMUM EDUCATION:  Bachelor's degree or 4-6 years of progressive financial aid experience

    Required Skills

    • Strong technical and interpersonal skills required
    • Ability to function and appropriately prioritize in a fast paced, high volume environment required
    • Must be a cooperative team player with an overall goal to perform for the good of the office
    • Some weekend and evening hours may be required

     

    Required Experience

    • A bachelor’s degree is preferred or 4-6 years of progressive financial aid experience
    • Prior experience in higher education finance, accounting, financial aid, or admissions is desirable
    • Experience with Banner Financial Aid system a plus

     

    Salary Grade:  7

    Completed COVID-19 Vaccine status required

  • Qualifications
    • Strong technical and interpersonal skills required
    • Ability to function and appropriately prioritize in a fast paced, high volume environment required
    • Must be a cooperative team player with an overall goal to perform for the good of the office
    • Some weekend and evening hours may be required

     

  • Industry
    Education