Job Description
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE, PRINT + BUSINESS CUSTOMER SERVICE REPRESENTATIVE
LOCATION(S):
SUMMARY: To ensure a customer intimate experience with each customer by providing efficient and effective service to meet and exceed expectations of The Print Pack Ship Store.
ESSENTIAL DUTIES AND RESPONSIBILITIES TO INCLUDE THE FOLLOWING:
(Other duties may be assigned)
- Smile. Greet customers and determine how to exceed their expectations.
- Meet with clients and accommodate design needs to their request or ideas. Ability to brainstorm and create design ideas for customers.
- Demonstrate attention to detail and time management skills.
- Operate copiers, fax machines, binding equipment, and all other office machines, in a safe, efficient, and productive manner. Help customers operate copiers and computers.
- Receive, sort and place mail in a mailbox modules accurately.
- Record all sales transactions on Point-of-Sale System (POS) and accurately process cash, check, money order and credit card transactions.
- Pack contents for shipping using established procedures and products.
- Operate iShip and all other software for shipping.
- Receive and process packages for courier shipping, including lifting and weighing packages on scale, accessing iShip software, generating labels and retrieving from customers vehicle or around the building when requested.
- Write documents for traces and shipping claims.
- Witness documents for customers where applicable.
- Become a Notary Public and notarize customer documents when appropriate and according to the requirements as specified for the State of North Carolina. It is not required that you already be a Notary Public.
- Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of products; informing appropriate personnel of inventory levels for reordering supplies; being informed of product specifics (i.e., warranties, durability claims, pricing, etc.).
- Close out register to include: reconciliation of cash, checks, credit cards and all other transactions accurately and in accordance with Company Policy and procedure.
- General housekeeping duties.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
1-2 years of experience or two-year degree in graphic design or related field preferred.
Experience with Adobe Creative Suite and Microsoft Office preferred.
Customer Service Experience.
LANGUAGE SKILLS: Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers, in person, over the phone and by email.
Other Skills and Abilities:
Ability to lift 50+ LBS Regularly
Ability to stand for extended periods of time
Must be able to multitask and be a self-starter
Manual hand dexterity required to operate cash register, clear paper jams from copiers and fill out customer paperwork
Passionate, high energy and outgoing personality
Ability to problem solve and think critically through challenging scenarios
Job Types: Full-time, Part-time
Pay:
Benefits:
- Flexible schedule
- Paid training
Schedule:
- Monday to Friday
- No nights
- Weekend availability
Supplemental Pay:
Ability to commute/relocate:
- Charlotte, NC 28202: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Certified Notary Public (Preferred)