TITLE CLERK
REPORTS TO: Centralized Lending Manager
SUMMARY/OBJECTIVE:
The Title Clerk is primarily accountable for establishing and maintaining member relationships through accurate and timely lien perfection while simultaneously handling a wide variety of duties and responsibilities, which include: Perfect liens on all types of collateral and assure all documentation is in place to protect the credit union's interests according to established Credit Union policies, procedures, and legal, regulatory, state and agency guidelines.
FLSA Classification: Non-Exempt
Supervisory Responsibilities: None
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensure the receipt and accurate and timely recording and filing of vehicle titles evidencing the collateral position of the Credit Union; Maintain accurate and complete files and title records
Notify vendor to place security interest of Credit union on title document. Ensure that the data on titles is accurate and up-to-date
Audit title inventory of electronic and paper title records and conduct lost title searches; research missing titles and resolve processing errors
Distribute and follow up on receipt of titles released for name changes, state registration changes, and vehicle ownership transfers.
Prepare and process documentation required to place security interest of Credit Union on title document.
Interact with and maintain open line of positive communication with members, an extensive auto dealer base, various motor vehicle agencies in multiple states as well as other external agencies to ensure timely follow through on pending titles and problem resolution.
Prepare and send title work to appropriate agency for processing to perfect lien
Responsible for the recording and tracking of Uniform Commercial Code (UCC) filings for non-titled vehicles in various states to perfect the Credit Unions lien position.
Generate paid loan reports; prepare and send title or applicable lien release notification to members who have completed their contractual obligations.
Process loan payoff transactions for dealers, prepare and send title or applicable lien release to appropriate parties while ensuring the receipt of proper borrower authorization.
Communicate effectively with Borrowers and insurance companies regarding vehicle total loss claims and provide assistance to ensure that all required documentation including the receipt of payment is obtained prior to the releasing of any applicable liens.
Provide professional, courteous, and knowledgeable loan related member service, including documentation requests and various other day to day issues.
Assist in the development and implementation of ongoing process improvements to ensure the effectiveness of the overall title processing functions.
Perform other duties as assigned to contribute to departmental efficiency and work cooperatively with other departments to support each other in serving SFCU members.
Inspire teamwork, respect and effective communication in a diverse work environment.
Demonstrate and uphold Sunbelt Federal Credit Unions core values and represent the Credit Union with a high level of professionalism, respectable image and positive demeanor.
Acquire and demonstrate knowledge of SFCU products and services.
Maintain consistent compliance with credit union policies and procedures and regulatory laws applicable to position.
Complete annual regulatory compliance and required job related training as assigned; actively participate in job-related educational and professional development opportunities.
Other duties as assigned.
Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Ability to solve problems within established policies and procedures
Time management
Driver’s License
Ability to accept and perform new job responsibilities as needed
Excellent communication skills (oral, written and listening), professional appearance and positive attitude
Must possess strong basic math skills, accuracy and attention to detail
Have a thorough knowledge of Consumer Lending Compliance and Lending Regulations.
Good working knowledge of credit models and credit scoring
Must be fluent in English; Bilingual a plus.
Proficiency in operating a PC and other standard office equipment.
Education:
High school diploma or equivalent and at least two years of related work experience, preferably in a financial institution
Experience, Skills and Other Requirements:
Minimum one (1) year experience in auto lending financial services industry preferred
Proficient in DMV documentation requirements and vehicle registration procedures.
Minimum two (2) years direct experience in title perfection/releases for all consumer loans preferred.
Knowledge of and adherence to proper telephone etiquette.
Acquired knowledge of laws and regulations governing credit union operations as applicable to position.
Accurate data entry and strong technical and mathematical skills.
Demonstrated proficiency in basic computer applications, including Microsoft Office and internet navigation.
Exceptional interpersonal, verbal and written communication and phone skills
Self-motivated and capable of working efficiently and with accuracy in a dynamic, high volume environment with established productivity goals.
Must be adaptable to various competing demands and meet deadlines in a fast-paced environment.
Developed organizational and time management skills.
Strong critical thinking, problem solving, and reasoning skills.
Strong attention to detail with ability to audit, identify and correct procedural errors
Knowledge of and adherence to proper telephone and email etiquette
Dependability and flexibility with work hours and work assignments
Commitment to team environment, member confidentiality and outstanding member service.
High degree of professionalism with positive and professional image and demeanor.
Must possess interpersonal skills including courtesy, tact, and diplomacy as they are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Computer Skills – MS Word, Excel, Outlook, and PowerPoint.
WORK ENVIRONMENT:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily in-door office work with quiet to moderate noise level.
Occasional work outside the office.
Occasional travel for business-related functions.
Occasional evening and weekend schedules required.
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Thursday 8:00 a.m. to 5:00 p.m., Friday 8:00 a.m. to 5:30 p.m. and occasional Saturdays from 9:00 a.m. until 1:00 p.m.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move 25-30 pounds.
Employment Requirements:
All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:
U.S. Citizenship
Successfully passing a drug test for illegal drugs
Successfully passing a background investigation
Benefits Offered:
401K, With employee match and profit shares.
Medical, 100% paid for employee only policies, additional cost for dependents.
Dental & Vision
Company provided Life, STD, LTD, Medical
Aflac Insurance products
Paid Holidays
Employee Education Assistance Program (Tuition Reimbursement). Contract required with Terms and Conditions.
16 Days of PTO (Paid time off) that begins accruing day one. (usable after 90 days)
Employee Assistance Program (EAP)
DECLARATION
This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sunbelt FCU is an Equal Opportunity Employer.
COVID-19 considerations: Sunbelt Federal Credit Union requires all employees and visitors entering the building to wear masks or cloth face coverings at all times while maintaining social distancing guidelines. This includes entering and exiting the building.