THE COMPANY  Sunnova is a different kind of Power Company, offering rooftop solar service to homeowners within and outside the United States through our network of local sales and installation partners. Our mission is to change the energy industry by providing the choice of low-cost, worry-free solar power that generates long-term savings for our customers and continued business growth for our partners.Come be part of the fastest growing segment of the energy industry! THE POSITION  Sunnova is looking for a full-time Application Support Analyst I to join a team of highly motivated Application Support Analysts providing monitoring, issue triage and research and overall support for cloud based applications.  The primary role of the Application Support Analyst is to assist in monitoring the overall performance of assigned applications and to appropriately triage incoming service requests and incidents and either resolve the issue or assign the issue to the appropriate development team.   JOB RESPONSIBILITIES   Monitor incoming service requests and incidents for assigned application(s)  Investigate and diagnose service requests or incidents according to their priority/rank   Assists with incident response & communications for critical & high severity application issues  Maintain process and knowledge documents for assigned application area(s)  Perform daily & weekly monitoring and controls tasks as assigned  Perform basic data analysis on reported issues  Act as a Subject Matter Expert for support for multiple processes  Work with individual users to gain understanding and information about issues reported  Assist in testing software changes as assigned   Schedule needs to be flexible to the needs of the business; requires weekend or evening availability based on an on-call schedule to provide production support  JOB REQUIREMENTS  Bachelors degree in in Computer Science or related field or equivalent  1-2 years experience in related field 6-12 months experience working in a Help Desk or support role preferred  Desire to develop in-depth understanding of Sunnova’s business and how it relates to our enterprise systems and software.   Ability and desire to dig into complex problems, ask good questions and learn from your mistakes.  Ability to work independently on escalations and collaborate with developers, stakeholders, and IT leadership to troubleshoot issues  Picks up on technical concepts quickly; quick learner, critical thinker, and a team player.  Good customer service skills  Strong verbal & written communication skills  LOCATION: HOUSTON, TX  We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.