Job Description

POSITION SUMMARY:  The Sunpro Team Leader is responsible for managing the day-to-day activities while ensuring expectations are met or exceeded. Team Leaders lead by example, demonstrate our company values (Responsible, Ownership and Integrity) and exhibit a positive, professional team attitude.  The Team Leader possesses a level of expertise and knowledge regarding training, quality and overcoming objections to set an appointment. The Team Leader is a brand ambassador for Sunpro and will support, assist, train, always making coaching their highest priority.

RESPONSIBILITIES:

60% OF DAILY RESPONSIBILITY IS TO COACH USING OUR THE BEST COACHING METHODOLOGY

• Side By Sides, Huddle & Call Listening

Review Quality assurance monitors daily to reinforce positive results and coach immediately identified opportunities. Properly cascade updates, reminders and alerts down to team members, ensuring they are informed and receive proper communication Partner with real time command center to ensure team members are available and ready to deliver appointments. Leverage metrics, dashboards and KPIs to monitor, drive and evaluate team performance. Coach and develop team members with regular coaching sessions and timely feedback.  

SKILLS & CORE COMPETENCIES:

• Communication:  Effective flow of communication, written and verbal, ensuring team members are informed and aligned with company objectives.
• Action Oriented:  Takes on opportunities and touch challenges with a sense of urgency, high energy and enthusiasm.
• Drives Engagement: motivates team members to do their best work to help the organization achieve its objectives.
• Drives Results:  consistently achieving results, even under tough circumstances.
• Courage:  Stepping up to address difficult issues, saying what needs to be said

QUALIFICATIONS:  Bachelors preferred; High school degree and 1 year of team leader experience in a contact center

• REPORTS TO:         Supervisor
• SCHEDULE:            Depends on the schedule of your team.  Mixed Shifts w/ responsibility across the weekends and PM shift.
• LOCATION:             Blended – Remote & Office

Company Description

WHO WE ARE. Founded in 2008, Sunpro Solar is one of the leading providers of rooftop solar in the United States. Sunpro Solar designs, installs, and maintains solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service, and was ranked #2 for 2021 Solar Power World’s Magazine Top Residential Solar Installer in the United States.