Job Description

CUSTOMER SERVICE SUPPORT 

The Customer Service Support Specialist is ultimately responsible for leading and handling all escalating customer calls as well as ensuring a best in class customer experience.

JOB DUTIES/RESPONSIBILITIES

• Maintain a positive, empathetic and professional attitude toward customers at all times
• Manage and prioritize multiple concerns daily
• Resolve customer complaints via phone, email, and or mail
• Greet customers warmly and ascertain problem or reason for calling
• Answer questions about warranties
• Suggest solutions when a product malfunctions
• Work with the customer service manager to ensure proper customer service is being delivered
• Manage all concerns through CRM (Salesforce) by opening, closing and updating cases properly
• Know our systems inside and out so that you can answer questions and give solutions
• Provide timely feedback to company management regarding challenges or customer concerns
• Other duties as assigned

QUALIFICATION REQUIREMENTS 

• College Degree or equivalent experience in lieu of degree
• At least 3 years customer service support experience
• Excellent Customer Service Skills required, in Solar Industry preferred
• Ability to handle multiple tasks simultaneously
• Must be a motivated team player, looking to succeed
• Excellent verbal and written communication skills
• Bi-Lingual (English / Spanish Required) any other languages a plus
• Professional demeanor when customer facing

Founded in 2008, Sunpro Solar is one of the leading providers of rooftop solar in the United States. Sunpro Solar designs, installs, and maintains solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service, and was ranked #8 for 2019 Solar Power World’s Magazine Top Solar Rooftop Contractors nationwide.

FINAL CANDIDATES MUST PASS A BACKGROUND CHECK AND DRUG TEST.

SUNPRO IS A DRUG FREE WORK ENVIRONMENT AND AN EQUAL OPPORTUNITY EMPLOYER.

APPLICATIONS WILL REMAIN ACTIVE FOR 60 DAYS.

Company Description

We are the fastest growing residential solar company in the industry. Exciting and fun place to work! WHO WE ARE. Founded in 2008, Sunpro Solar is one of the leading providers of rooftop solar in the United States. Sunpro Solar designs, installs, and maintains solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service, and was ranked #5 for 2020 Solar Power World’s Magazine Top Solar Rooftop Contractors nationwide. We are obsessed with providing an excellent customer experience from start to finish. If everything doesn’t go perfect, we work hard to make it right. The switch to solar takes an entire team. From educating homeowners and the community to designing a custom system and installing it quickly, we take pride in handling everything 100% without outsourcing.