Benefits:
401(k)
Employee discounts
Paid time off
POSITION: Studio Supervisor and Esthetician REPORTING TO: Studio Manager & District Manager RESPONSIBLE FOR: Driving the revenue, profitability and customer service within the Studios LOCATION: FaceGym Studio - West Hollywood SCHEDULE: Thursday - Monday SALARY: $27 per hour plus retail commission
Our Company FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and our Digital Studio, and at home. We are based in central London, working across the UK & USA.
The FaceGym team is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves.
Job Summary Supervise the Studio to ensure smooth daily operations and exceptional service. Manage and coordinate the scheduling of facial workout bookings, optimizing appointments to enhance profitability. Lead by example by delivering treatments directly to clients, offering top-tier customer service, and supporting the Studio Manager in overseeing team performance
Key duties and responsibilities: Responsibilities for this role include, but are not limited to;
Communicate effectively and professionally with all the team throughout the day,to support in the delivery of a 5-star customer experience and making the team aware of any challenges that may arise
Providing treatments to clients as and when required
Responsible for ensuring the Studio achieves sales targets. Encouraging upgrades, smart booking and driving retail sales
Supporting Studio Manager with inventory and stock management
Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximising every sales opportunity to achieve all set KPI’s
Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
To have a strong focus on client loyalty and occupancy rates – motivating the team to continually improve on their own occupancy and rebook goals
Ensuring the front desk, and work stations are clean and presentably stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
Responsible for ensuring company policies are followed at all times, such as cancellation and lateness policy to clients to keep a smooth running of business
To have a strong focus on maximising retail potential and client retention
Have the confidence to overcome selling challenges and the ability to create retail theatre to attract and entice customers
Maintain an exceptional customer experience at every touch point of the client’s experience in the Studio
Being skilful on Zenoti system booking system
Person Specification:
The ideal candidate will:
Proven ability to motivate and lead a team to drive high performance
Licensed Esthetician
Minimum 2 years’ experience within beauty, retail and spa
Can do entrepreneurial attitude to help support and drive the business forward
Excellent communications skills
Good numeracy skills
Enjoys exploring opportunities and using own initiative
Exceptional customer service skills
A team player with inspirational social skills
Articulate and confident communicator
Experience working with an online booking system
Our Company Benefits:
Diverse medical coverage options for individual & family, through employer-contributed health insurance
Dental and vision coverage for individual & family
Generous PTO (paid time off) packages, for both full-time AND part-time employees!
Employer-sponsored life insurance, and 401K pension plan
Confidential “employee assistance programs” through independent third-party provider
Great discounts on FaceGym workouts and products
Exceptional education and training in advanced techniques and technologies
Career progression and growth opportunities through internal promotion and recognition
Employer sponsored Employee Discount Program