Job Description

The Supply Chain Internship offers a hands-on introduction to working in a third party brokerage environment, focusing on areas such as Managed Transportation, Cross Border Services, or Consolidation (LTL). The intern will assist in coordinating shipments, negotiating with carrier partners, and ensuring successful deliveries, while developing problem-solving skills and maintaining service level agreements.

Key Responsibilities

• Load Management : Route, prepare, and ensure shipments are picked up and delivered on time.

• Communication : Maintain open and clear communication with drivers, dispatchers, and warehouse supervisors to ensure all parties are informed of load statuses.

• Carrier Booking : Book carriers for current and future loads, verifying necessary details such as driver’s equipment, ETA, and dispatch information.

• Documentation : Upload and manage Bills of Lading (BOL) and Proof of Delivery (POD) documentation into the Mercury Gate system.

• Load Tracking : Track all loads in transit, providing updates to customers on load status, and ensuring any issues are communicated promptly.

• Problem Solving : Respond to issues such as delayed shipments, missing documentation, or load discrepancies by working with internal teams and external carriers.

• Quote Management : Assist account managers with quoting loads, ensuring competitive pricing and availability.

• Compliance : Verify driver credentials (e.g., MC#) to ensure compliance with safety standards and mitigate risks.

• Assist in quoting expedited freight or special loads.

Qualifications

• Customer Service : Ability to maintain strong relationships with both customers and carriers, providing excellent service throughout the process.
• Communication : Superb verbal and written communication skills for coordinating with drivers, customers, and colleagues.
• Multitasking & Organization: Ability to handle multiple tasks simultaneously, while staying organized and efficient.
• Problem-Solving : Ability to resolve issues related to logistics operations such as delays, missed shipments, and documentation problems.

Tools & Systems

• Software * McLeod, Mercury Gate, Microsoft Office Suite, and load boards such as DAT, Sylectus, and Truckstop.
• Equipment * Computer, phone, high-speed internet, and other standard office tools.

Education & Qualifications

• Earning bachelor’s degree in supply chain management or related field

Working Conditions

• Office-based position in a well-lit, climate-controlled environment.
• Hours are 8 AM to 5 PM, Monday through Friday in office.

Additional Information

All your information will be kept confidential according to EEO guidelines.