Support Engineer, Quality

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Apkudo, Inc.

Support Engineer, Quality

Dallas, TX
Full Time
Paid
  • Responsibilities

    Job Title: Support Engineer, Quality

    Location: Dallas, TX (On-site)

    Position Summary:

    Join Apkudo and bring your unique skills to a team where innovation and impact go hand in hand! In this role, you'll be responsible for delivering the expected Quality support required to ensure SLAs and KPIs for all RFA facilities are achieved. As the Support Engineer, Quality, you will play a customer-facing role with a direct impact on quality and performance at Apkudo locations. This hands-on position requires close collaboration with onsite and remote support functions, as well as the customer's quality teams. Your key objective will be to optimize quality across all RFA facilities through analysis, recommendations, and program management of discovered issues to closure. This role reports to the Head of Technical Delivery Management.

    What you'll do:

    • Responsible for quality support of multiple Apkudo sites to meet customer business requirements governed by SLA's and KPI's
    • Understanding and driving priorities ensuring optimal quality output
    • Understanding customer needs, including the customer's business and platform/systems, understanding how the Apkudo platform fulfills those business needs, and recommending prioritization of efforts.
    • Interface with client quality teams and cross-functional teams within Apkudo
    • Primary operations interface with Apkudo's monitoring personnel for early detection, six-sigma alerts, and sequential failures
    • Lead and participate in quality standups for SLA management and downtime reviews
    • Maintain tickets for all activity through Click-Up
    • Manage escalations and ensure they are tracked through to resolution
    • Process optimization and continuous improvement recommendations, and work with site leadership to implement
    • Build and enhance customer relationships.
    • While this role is based in the Dallas/Coppell area, there may be occasional travel outside of the area up to 15% of the time, including international

    What you'll need:

    • BS in Engineering or a relevant field. MS is a plus and/or 10+ years of experience in a quality engineering role, including a production environment
    • Additional certification in quality management (Six Sigma, Lean Manufacturing, CQE-Certified Quality Engineer) is preferred
    • 3+ years of progressive Android or iOS mobile device support experience.
    • Technical Experience:
    • 3-5 years of experience in a quality engineering or manufacturing quality role, preferably in a robotics or electronics system environment.
    • Experience in manufacturing processes, process improvement, or quality control systems.
    • Familiar with electronics industry-specific standards.

    Technical Skills:

    • Quality Control Tools: Experience with quality improvement methodologies such as Six Sigma, Lean Manufacturing, FMEA (Failure Mode and Effects Analysis), Control Charts, and Root Cause Analysis.
    • Statistical Analysis: Microsoft Excel Power user (pivot tables, complex charting capabilities, ODBC interfaces for automation) and proficiency in Excel for data analysis and process control.
    • Proficient in database interfaces for data extraction via SQL queries/API's and merging tables/data for reporting purposes
    • Microsoft PowerBI Development Experience Preferred - A history designing, developing, and maintaining interactive dashboards and reports using Microsoft Power BI, extracting insights from data to inform business decisions by translating complex datasets into visually appealing visualizations, collaborating with stakeholders to understand data needs, and ensuring data accuracy within the BI system; key skills include proficiency in Power BI features, data modeling, DAX calculations, data extraction and transformation (ETL), and strong analytical thinking abilities.
    • Process Optimization: Ability to implement process control techniques to ensure that manufacturing operations meet quality and efficiency goals.
    • Testing Equipment: Experience with testing and measurement tools (e.g., micrometers, calipers, vision systems) to assess product quality.
    • Development and distribution of performance reports which requires data normalization, mapping, and data correlation
    • Knowledge of safe working practices around moving and electrical equipment

    Personal Attributes:

    • Intrinsic motivation with a can-do attitude: Candor to point out key quality issues, prioritize which issue has the highest importance, take the lead to investigate, and work with cross-functional teams to resolve and close.
    • Strong aptitude for troubleshooting, identifying root causes, and implementing effective solutions.
    • Ability to clearly explain complex quality concepts and findings to both technical and non-technical stakeholders.
    • Comfortable working both independently and with cross-functional teams, including production, engineering, and management.
    • Attention to detail ensuring high accuracy in data analysis and quality reporting.
    • Excellent written and verbal communication skills.

    Our Core Values:

    • Hooked on customers. Our passion for innovation propels our customers forward. We thrive on solving our customers' problems, big and small.
    • ** We communicate confidently and with generosity.** We not only spread ideas, but we also spread understanding to help every team succeed.
    • ** Champion the use of data.** We use data to build solutions to problems, promote collaboration, and inform decisions for us and our customers.
    • Proudly accountable. We follow through because the alternative is not an option. Every word, every action, and every result reflect the improvements we seek to make.
    • ** Be you.** We bring our whole selves to our work, our teams, and our customers. The collective ‘we' will shine bright for all to see.
    • ** I have your back.** Trust and respect each other to do the right thing when someone needs an extra hand. We go farther together than we do alone.
    • ** It matters how we show up.** Sometimes bold, sometimes brave, always curious. We expect more of ourselves to be our best for the team.

    What you can expect from us:

    • Annual leave - 20 days of paid annual leave per year

    • Holidays - Generous paid holidays, including a day off for your birthday.

    • Paid parental leave benefits - 12 weeks (2 weeks prior, 10 weeks following) of paid parental leave for eligible regular full-time employees

    • Casual dress - We offer a casual dress code so you can feel comfortable and be yourself at work.

    • Flexible Working Arrangements - Apkudo supports a healthy work-life balance by offering flexible working hours and remote or hybrid work setups. Please note that the availability of flexible working arrangements may vary based on the specific role and business requirements.

    • Tuition reimbursement - Up to $5,250 per year for financial assistance for continuing education, certification courses, or degree programs related to your role.

    • Wellness Stipend - Monthly stipend to support health and wellness activities, such as gym memberships, yoga classes, or wellness apps.

    • Tech Stipend - Monthly stipend to assist with purchasing or upgrading technology equipment for optimal productivity.

    • Benefits - Comprehensive benefits package that includes medical, dental, and vision insurance. Please note that benefit offerings may vary based on your location.

    • 401(k) matching up to 4%

    **_Please note that fringe benefits provided may be subject to local tax regulations._**

    About Apkudo:

    Our Vision

    Devices connect the world. We help ensure there will still be a world to connect.

    This is ambitious, on purpose. We must lean into our shared passion for change and do whatever it takes to do our part to regenerate resources and build sustainable processes and behaviors to leave the world a better place.

    Those who do good, do well.

    The Fine Print:

    We are a dynamic organization, and the responsibilities and scope of this role (like all roles at Apkudo) may evolve as we continue to adapt and grow.

    This position is exempt under the Fair Labor Standards Act (FLSA).

    Note: Apkudo is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristics.