Job Description
As a Support Manager you will directly supervise the Support Department within the Graze Craze brand. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Provides region direction/accountability and executes Support Department programs.
- Coordinates activities of the team engaged in delivering franchisee support.
- Conducts training needs for new Support Department employees.
- Trains new and existing franchisees, both initial and ongoing training programs
- Interviews prospective Support Department employees, preferably face-to-face.
- Compiles sales reports on weekly and monthly basis on behalf of all of the franchise network.
- Consults with franchisees to ascertain and define needs or problem areas and provides solutions.
- Advises Support Department on issues identified through communication with franchisees.
- Follows up with franchisees on behalf of Support Department.
- Tracks operational and marketing assessments for all franchisees.
- Plans and hosts in-person regional meetings (minimum of two per year).
- Hosts monthly regional calls.
- Completes, maintains, and processes required paperwork, records and daily reports.
- Maintains daily and weekly schedule in Microsoft Outlook (minimum of two weeks in advance).
- Conducts monthly one on one monthly meetings with direct reports.
- Analyzes existing financial and operational information.
- Help assess, manage, and source vendors for store owners and system as needed.
- Represent and promote UFG and its brand in a professional and respectful light always.
- Collaborate and communicate with field Operation Advisors on the stores in their respective areas; via email, phone, and in person.
- Drive business best practices in the stores to exceed minimum monthly operational and financial goals as established for revenue and growth goals and objectives set by the brand.
- Ultimately help create a consistently predictable organization that grows in sales, profitability, and revenue driving royalties for the brand.